COUNTRY FOCUS: CASE STUDY
C
an you describe your
recent ICT project
initiatives at ADNOC
Distribution and how they have
better served as a business
purpose?
This project was initiated in order to
enhance the way convenience stores
are being operated within all of ADNOC
Distribution’s Service Stations. The
primary purpose of the project is to
automate and optimise business
operations controlling order, stock
management and optimise items in
the convenience store, with centralised
control from head office.
Can you give us the time
scales behind the project
and the cost-factor involved
for the implementation and
maintenance?
The project was initiated in October
2012 and the production pilot was
launched in January 2013. This system
was rolled out in Abu Dhabi, Al Ain,
Western region and Northern Emirates
with the help of regional System’s
Integrator, EMW MIddle East.
The project and its implementation cost
to ADNOC Distribution is $606,000,
which is inclusive of the software and
hardware and also around 400 manhours were spent on this project. Training
was provided to 600 users following a
Train the Trainer approach and hands on
training was provided for the staff for a
week in regional pilot stores.
Operational Help Manuals were
distributed to all end-users in case of any
technical difficulties. The HHT System is
now implemented in 186 convenience
stores across UAE and used by 2,000+
employees as part of the project scope.
What would you say is
particularly innovative about
this project?
This project had a synergy of
technologies like (Oracle Exadata,
Business Intelligence, and MobilityHand Held Terminal) to optimise the
business processes and the single most
innovative aspect is the Auto Order
Intelligence in the system.
With the introduction of a new
intelligent concept of Auto Ordering
(with an average of three seconds
to create PO) the HHT System
automatically understands the
stock position of every item in the
convenience stores, studies the
sales trend in all our geographically
dispersed locations, considers the
purchase order, return order, transfers
in progress with provision to finetune and then takes into account
special orders during holiday seasons.
Accordingly, the HHT System adjusts
itself to cope with the demands of a
very complex supply chain without
human intervention.
The HHT System has also introduced a
Perpetual Stock Take process to ADNOC
Distribution’s supply chain, which
has enabled us to immediately notify
stock losses and introduce corrective
action. Prior to HHT, stock losses were
only discovered during the inventory
counting practice done manually
every quarter. This reactive approach
to damage control has now been
THE HHT SYSTEM HAS ALSO INTRODUCED A PERPETUAL
STOCK TAKE PROCESS TO ADNOC DISTRIBUTION’S SUPPLY
CHAIN, WHICH HAS ENABLED US TO IMMEDIATELY NOTIFY
STOCK LOSSES AND INTRODUCE CORRECTIVE ACTION
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