LATEST INTELLIGENCE
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AVEA AUTOMATES IT
INFRASTRUCTURE END-TO-END
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INTELLIGENTCIO
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extend coverage and resolve network load issues.
Today, the business controls operations from three
regional offices and an Istanbul-based corporate
headquarters, call centre and customer service
centre. An advanced IT infrastructure supports
activities throughout the organisation.
Avea has always taken a proactive stance towards
modern technology. Shortly after its formation,
specialists quickly redesigned the acquired
networks, creating a consolidated architecture to
As the infrastructure developed, IT staff deployed
several HPE Business Service Management and HPE
Application Performance Management solutions
to monitor and manage IT services across the
infrastructure. More recently, Avea faced new
challenges; a lack of IT resources to deal with a
growing number of demands from operational
teams and the business was also experiencing
falling service quality.
ver the last decade,
liberalisation of the Turkish
telecommunications market has
progressed steadily following the
introduction of competition by
the Information and Communications Technologies
Authority. Mergers of several GSM businesses
led to the creation of Avea, the nation’s second
largest, youngest and the sole GSM 1800 mobile
operator. The enterprise’s network serves 16 million
customers and covers