Intelligent CIO Middle East Issue 02 | Page 33

FEATURE: MANAGED SERVICES IT IS IMPORTANT FOR COMPANIES TO CONDUCT A SITE VISIT AND DUE DILIGENCE OF SERVICE PROVIDER’S IT INFRASTRUCTURE TO MEET THE SPECIFIC NEEDS OF THE NATURE AND SIZE OF THE COMPANY AND MORE IMPORTANTLY TO ENSURE THAT THERE IS 24/7/365 SUPPORT 4. Higher security awareness: It is difficult for an organisation to track and address all potential threats and vulnerabilities as well as attack patterns. A services provider is often able to obtain advance warning of new vulnerabilities and gain early access to information as they are responsible for maintaining several clients’ infrastructure secured at all times. Data is crucial for all organisations, hence technology users are realizing the need for disaster recovery and backup solutions. Data loss is increasingly becoming less acceptable because of the value of organizational data and the inability to re-create it. When it comes to data loss due to various reasons such as downtime, security breaches, natural disasters, hardware failure, etc, it can lead to huge revenue losses, negative customer experiences and brand image. Companies