INDUSTRY WATCH
Five-Year QIB Technology Roadmap
2018 +
2016- 2018
2013- 2016
“THE POSITIVE ON-TIME
PROJECT DELIVERABLES
HAS ENHANCED OUR
CUSTOMER EXPERIENCE,
IMPROVED TIME TO
MARKET INNOVATIVE
PRODUCTS AND HAS
IMBIBED EFFICIENCIES
IN OUR EXISTING
INFRASTRUCTURE
ENVIRONMENT.”
In addition to the currently in progress
strategic iCAN Program and the various
infrastructure upgrades and channel
enhancements, QIB has kept pace with
mandated regulatory requirements
which included overhaul of CCTV Systems
across all QIB Branches and ATMs,
implementation of International Bank
Account Number (IBAN), Two Factor
Authentication (2FA) and 3D Secure for
online transactions, Magstripe Activation,
Wages Payment System (WPS), FATCA
Reports, Debit Card Issuance for DDA
cards and meeting regulatory VISA and
MasterCard requirement for cards data
interface in the Bank’s switch (BASE24).
What would you say are
the specific business results
generated by these projects?
We have been now been able to mitigate
the risks associated with obsolete and
out-of-support technologies without
any impact on BAU operations. IT
infrastructure is now better placed to
cater to enhanced business growth while
delivering improved service levels and
time to market. Continued investment in
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INTELLIGENTCIO
the digital space and implementing new/
upgrading existing satellite systems has
enhanced the “QIB Banking Customer
Experience”.
Process control and technology
improvement initiatives have eliminated
significant manual efforts imbibing
principles of “doing better, faster and
cheaper”. These technology initiatives
have also resulted in enhanced and
pro-active levels of deliverables and have
substantially eliminated the inherent
“fire-fighting” and reactive approach. We
have also ensured that by adhering to
the regulatory requirements in a timely
manner we are compliant vis. a vis. the
industry mandates and the ever growing
need of robust and secure banking
platforms.
What would you say is
particularly innovative about
these projects?
Keeping in mind the magnitude of
technology refreshes involving multiple
technologies and the risk of end of life /out
of support equipment along with mandated
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