TECH TALK
expanding at a Compound Annual Growth Rate ( CAGR ) of 16 % to 2019 . Axios ensures its customers can move to the cloud with zero compromise on functionality .
Axios has also identified the integration of ITSM and IT Asset Management ( ITAM ) to be a key market driver . ITSM and ITAM integration allows organisations to deliver a more consistent standard of services within an optimised framework , and at a reduced cost .
More customers are acknowledging the importance of ITAM in achieving network security , lower energy consumption and other organisational benefits . That awareness synchs with assyst ITAM Suite being one of Axios ’ key focus areas for ongoing research and development this year . assyst ITAM Suite aligns with the assyst service management offering .
Why is it important for enterprises to grow their IT maturity using service management strategies ? Sustainable service management isn ’ t just about buying the right tool . It involves bringing together key people and processes to ensure optimal outputs . Axios guides customers along the journey towards greater IT maturity , from scoping to implementation to achieving organisational adoption of the toolset .
Axios serves more than 1,000 customers at different levels of IT maturity , bringing them up the IT maturity scale with solutions targeted to their sector and requirements .
With this support , IT can move from the lower ‘ awareness ’ level of IT maturity , up to a ‘ proactive ’ level , and ultimately towards ‘ business partner ’ status . Axios offers customers a suite of tools to accomplish this , for example by :
• Implementing an ITIL-based Configuration Management Database ( CMDB )
• Creating a user-centric Service Catalog
• Supporting collaboration and knowledge-sharing platforms
GLYN YATES
Middle East Regional Director for Axios Systems
“ DEVELOPING STRONG AND LASTING CUSTOMER RELATIONSHIPS IS KEY TO SUCCESS , AND THIS REFLECTS IN OUR 100 % GO-LIVE SUCCESS RECORD . THANKS TO OUR EXCLUSIVE FOCUS ON SERVICE MANAGEMENT , CUSTOMERS RECEIVE UNRIVALLED LEVELS OF SUPPORT VIA OUR CONSULTANTS AND THE 24 / 7 SUPPORT CENTRE . MOREOVER , ALL OF OUR EXPERTS ARE ITIL-CERTIFIED , AND SPECIALISE IN PUSHING ORGANISATIONS UP THE IT MATURITY LADDER .”
At the higher end of the IT maturity spectrum , greater efficiencies can be achieved by sharing best practices across other service-led departments . This is known as service management beyond IT . Service management should be used to standardise and optimise service delivery across an organisation — not just within IT but in other departments such as Facilities , HR and Finance .
When services are optimised , time and resources can be better allocated to market-differentiating innovations . The ROI from service management also improves .
The mature approach behind using service management beyond IT results is a better customer experience . It means that organisations can be more effective at ‘ doing more with less ’.
Describe the growth of the ITSM market , and how regional enterprises are responding to developments in service management . The ITSM market is undergoing significant expansion , with a CAGR in excess of 8 %. The Middle East market in particular continues to exhibit steady regional growth .
From additional IT growth comes the greater need for optimisation of operations within an organisation . Axios remains at the forefront of this evolution in the IT service market . The team is passionate about supporting IT ’ s transition from enabling operational support to delivering true service across all aspects of an organisation .
Axios executives are energised by the progressive adoption of ITSM best practices throughout the Middle East . Customers in this region tend not to face as many constraints as other parts of the world , allowing IT-driven creativity and efficiency to flourish across sectors .
Indeed , Axios customers are the No . 1 force behind the company ’ s underlying innovation strategy . For this reason , the company always has and always will champion flexible , intuitive solutions for service management .
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