TECH TALK
expanding at a Compound Annual Growth Rate( CAGR) of 16 % to 2019. Axios ensures its customers can move to the cloud with zero compromise on functionality.
Axios has also identified the integration of ITSM and IT Asset Management( ITAM) to be a key market driver. ITSM and ITAM integration allows organisations to deliver a more consistent standard of services within an optimised framework, and at a reduced cost.
More customers are acknowledging the importance of ITAM in achieving network security, lower energy consumption and other organisational benefits. That awareness synchs with assyst ITAM Suite being one of Axios’ key focus areas for ongoing research and development this year. assyst ITAM Suite aligns with the assyst service management offering.
Why is it important for enterprises to grow their IT maturity using service management strategies? Sustainable service management isn’ t just about buying the right tool. It involves bringing together key people and processes to ensure optimal outputs. Axios guides customers along the journey towards greater IT maturity, from scoping to implementation to achieving organisational adoption of the toolset.
Axios serves more than 1,000 customers at different levels of IT maturity, bringing them up the IT maturity scale with solutions targeted to their sector and requirements.
With this support, IT can move from the lower‘ awareness’ level of IT maturity, up to a‘ proactive’ level, and ultimately towards‘ business partner’ status. Axios offers customers a suite of tools to accomplish this, for example by:
• Implementing an ITIL-based Configuration Management Database( CMDB)
• Creating a user-centric Service Catalog
• Supporting collaboration and knowledge-sharing platforms
GLYN YATES
Middle East Regional Director for Axios Systems
“ DEVELOPING STRONG AND LASTING CUSTOMER RELATIONSHIPS IS KEY TO SUCCESS, AND THIS REFLECTS IN OUR 100 % GO-LIVE SUCCESS RECORD. THANKS TO OUR EXCLUSIVE FOCUS ON SERVICE MANAGEMENT, CUSTOMERS RECEIVE UNRIVALLED LEVELS OF SUPPORT VIA OUR CONSULTANTS AND THE 24 / 7 SUPPORT CENTRE. MOREOVER, ALL OF OUR EXPERTS ARE ITIL-CERTIFIED, AND SPECIALISE IN PUSHING ORGANISATIONS UP THE IT MATURITY LADDER.”
At the higher end of the IT maturity spectrum, greater efficiencies can be achieved by sharing best practices across other service-led departments. This is known as service management beyond IT. Service management should be used to standardise and optimise service delivery across an organisation— not just within IT but in other departments such as Facilities, HR and Finance.
When services are optimised, time and resources can be better allocated to market-differentiating innovations. The ROI from service management also improves.
The mature approach behind using service management beyond IT results is a better customer experience. It means that organisations can be more effective at‘ doing more with less’.
Describe the growth of the ITSM market, and how regional enterprises are responding to developments in service management. The ITSM market is undergoing significant expansion, with a CAGR in excess of 8 %. The Middle East market in particular continues to exhibit steady regional growth.
From additional IT growth comes the greater need for optimisation of operations within an organisation. Axios remains at the forefront of this evolution in the IT service market. The team is passionate about supporting IT’ s transition from enabling operational support to delivering true service across all aspects of an organisation.
Axios executives are energised by the progressive adoption of ITSM best practices throughout the Middle East. Customers in this region tend not to face as many constraints as other parts of the world, allowing IT-driven creativity and efficiency to flourish across sectors.
Indeed, Axios customers are the No. 1 force behind the company’ s underlying innovation strategy. For this reason, the company always has and always will champion flexible, intuitive solutions for service management.
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