PROJECT UPDATE
QATAR
QATAR
Alstom and HEC Paris in Qatar have signed an agreement to train a group of leaders from Alstom’s Middle
East & Africa Region, under a specially designed MEA mid-management (M3) programme. The agreement
was signed on the 5th of September during a ceremony in Doha in the presence of HE Matthias Fekl,
French Minister of State for Foreign Trade, Promotion of Tourism and French Nationals Abroad and HE Eric
Chevallier, Ambassador of France to Qatar.
The M3 Programme is a yearly programme co-designed by Alstom and HEC Paris in Qatar to give the
selected participants access to HEC Paris’ faculty and learning methods. 25 candidates from South Africa,
Egypt, Morocco, Algeria, Turkey, Saudi Arabia, United Arab Emirates, Kazakhstan, and Qatar were chosen
for this international programme, which will take place between Doha and Paris over the next eight months.
UAE
UAE
Addressing Dubai Police has selected Avanza Solutions’ Unison 2.0 to power and streamline its non-emergency
contact centre operations.
Dubai Police receives millions of calls every year, emergency and non-emergency, creating a potential
challenges to efficient and effective delivery of a critical service. In order to have a streamlined response
strategy, Dubai Police had separated their emergency and non-emergency contact centre so that response
times for emergencies could be minimised as much as possible.
However, the non-emergency contact centre is also a crucial service, and the police has implemented Unision
customer experience management solution to effectively manage the large volume of queries it receives.
Queries, calls and interactions arrive through different touch-points and channels including social media,
emails, web chat, and the call centre itself – all of which are important for Dubai Police to respond to. Avanza’s
Unison solution provides a one-window solution where operators can intercept and respond to queries being
made from any of these channels.
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