CIO OPINION
People centric
People centric digitisation is a virtuous circle that flows from stakeholder collaboration to staff engagement to tangible benefits for customers . The digital innovator takes what customers tell them and returns to collaborative huddles , and so on . Benefits accrue to the entire supply chain . In an allencompassing transformation such as this , it would be impractical to leave out any stakeholder , from the most senior to the most junior .
Frontline employees are closer to the gears of business . They see them turn and they see them stick . The importance of their buy-in cannot be overstated . Their engagement , likewise . the value chain and reach customers . Then , and only then , will your organisation be the butterfly you aspire it to be .
Partnerships
For the reasons laid out here , we believe that an organisation cannot realistically meet all the demands their digital-business ambitions place on them . At least , not without help .
They must weigh so many market pressures and anticipate future headwinds . Economic downturns and inflation may be confined to Europe and the Americas for now , but that could change . And the competition for talent is always present .
Every business in the region is in a constant struggle to attract the best talent . At the same time , each of these enterprises is under pressure to digitally transform so they can bring greater value to customers . Peoplecentric transformation is a way of addressing both concerns , involve every employee , including those that have the greatest customer contact , to ensure your people are part of the solution .
Empowered employees ensure the benefits of technology investments propagate their way through
It makes sense , therefore , to look to the regional partner ecosystem . External technology partners can support a visionary enterprise as it digitises .
They are independent , knowledgeable , and bring alternative approaches that can accelerate digital transformation initiatives . Partners augment and assist , plugging skills and resource gaps . They empower organisations to achieve lift-off and meet goals . The end benefits are widely known , optimised processes , reduced costs , and increased revenues . p
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