COUNTRY FOCUS : KUWAIT
Panorama of Kuwait City in the Persian Gulf in response time and empowered the company with visibility to make informed , data-driven decisions .
After evaluating various solutions , Kuwait Telecommunications Company selected ServiceDesk Plus based on the solution ’ s ability to effectively streamline workflows and deliver seamless customer service . The company ’ s primary concern was data accuracy , security and compliance , since the company needed to ensure that the information of its millions of customers remains secure , accurate and easily accessible even while standardising and streamlining an ITSM solution , which the ManageEngine team promptly facilitated .
5G RedCap FWA heralds a new era in broadband services , offering users unparalleled , seamless connectivity . It stands out for its ability to provide stable , reliable speeds while ensuring cost-effectiveness .
This innovation is achieved through optimised hardware design , which includes extended battery life , reduced power consumption , and improved spectrum efficiency on 5G CPE routers , making high-quality 5G technology accessible at significantly lower costs . Consequently , it not only enhances customer experience but also lowers the barriers to 5G adoption , encouraging the transition from 4G to 5G .
With the successful implementation of ServiceDesk Plus , Kuwait Telecommunications Company has also invested in other ManageEngine products , including OpManager ’ s Enterprise edition , Applications Manager , and Analytics Plus .
Kuwait Telecommunications Company , also announced the Middle East ’ s inaugural commercial deployment of 5G RedCap Fixed Wireless Access , marking a transformative advancement in high-speed , reliable internet access for both residential and commercial clientele .
Further enhancing its service , stc has upgraded its wireless network management to WTTx Suite 2.0 . This upgrade facilitates deterministic experience rate provisioning , improved indoor experience management , and streamlined operations and maintenance , all aimed at elevating customer satisfaction .
Commercial Bank of Kuwait , Al-Tijari , one of Kuwait ’ s renowned financial institutions , and Network International , announced an intent to collaborate to significantly enhance Al-Tijari ’ s ongoing digital transformation and payment innovation initiatives .
Usage of ICT in Kuwait
• 100 %, population covered by LTE
• 100 %, individuals using the Internet
• 158 %, mobile-cellular subscriptions per 100 inhabitants
• 130 %, mobile-broadband subscriptions per 100 inhabitants
• 99 %, households with Internet access at home
• 99 %, households that own smart phones
• 84 %, usage of social media accounts by individuals
• 96 %, usage of Internet on daily basis by individuals
• 88 %, households own a type of a portable device , such as laptops and tablets
• 74 %, households own , at least , one type of a smart device , such as a smart TV
• 85 %, households use Internet routers from the Mobile Network Operators
• 97 %, population covered by 5G
• 99.3 %, proportion of households that use digital platform
Source : The Communication and Information Technology Regulatory Authority , Kuwait
The partnership marks a significant milestone in the digital transformation journey of Al-Tijari , the second oldest and one of the leading financial institutions in Kuwait .
Al-Tijari will leverage Network ’ s cutting-edge technology and expertise in end-to-end issuer processing capabilities , including fraud detection and prevention , tokenisation , cardholder self-serve application , advanced authentication , and instant issuance , among other services , to offer its customers progressive and innovative digital experiences .
Network International ’ s local and regional expertise in digital payments and financial inclusion aligns perfectly with Al-Tijari ’ s vision . This partnership represents a substantial advancement in Kuwait ’ s digital banking sector and affirms the shared dedication of both institutions to providing innovative financial services in the region . p
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