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Which technologies and innovations can make a difference to your end customers business ?
Generative AI is the industry buzzword and rightly so ! It can be transformative in the customer and employee engagement business . At Freshworks , innovation in Generative AI can be three pronged , each catering to a specific persona . Freddy AI engine caters to these personas .
Harnessing both the power of these chips and the potential of 5G , as well as the capabilities of the Internet of Things , IoT , Samsung is also leading the way in the field of connected living , creating smart device ecosystems that offer a seamlessly connected wave of intelligent consumer experiences .
Which aspects of your job role do you find rewarding and which are challenging ?
Freddy Self Service which enables both customers and employees to find the answers they are looking for without having to talk to customer service or IT agents thus reducing man hours . Freddy CoPilot which makes humans better at their job by suggesting the next best action , drafting long emails , summarising complex tickets , providing context without having to go through long conversations . Freddy Insights which helps decision makers identify patterns and make smart decisions without having to delve into data .
Which non-competitive business in the region do you admire for innovative usage of technology ?
Samsung is paving the way for a world in which all their devices are seamlessly connected and use AI and machine-learning to enhance our lives in countless ways . Samsung is continually innovating in this area , from developing ultra-precision sensors that can see , hear , feel , and even taste and engineering next-level processing units that are beginning to think like humans to making huge leaps in memory chips ’ capacity to store and access the enormous amounts of data generated by a new generation of smart devices .
The opportunity to drive team success , achieve significant revenue growth , and build strong client relationships is extremely rewarding . That is countered by the challenge to balance diverse market demands , manage team dynamics , and stay ahead of competitors . It requires a strategic vision , resilience , good communication skills , and a sense of humour !
How do you best like to de-stress and re-charge off work ?
I like to go fly-fishing and immersing myself in nature . The serene environment , combined with the gentle , repetitive motions , calms the mind and body , providing a peaceful escape from daily stressors and a rejuvenating connection to the outdoors . Interrupted on occasion by the exhilarating feeling of the line ’ s tug , the fight , and the triumph of landing a fish .
How do you think time-off will transform in the metaverse and in the digital world , say in the next 5 – 10 years ?
New innovative products like the Apple Vision Pro will transform time-off in the metaverse and digital world by seamlessly integrating augmented and virtual reality with advanced spatial computing . Its highresolution displays , precise eye tracking , and intuitive interface will create immersive experiences , enhancing productivity , entertainment , and social interactions in ways previously unimaginable . p
Consumerisation of technology has reshaped expectations from business software , with users now demanding simplicity akin to everyday apps .
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