FEATURE : DIGITAL BANKING behind each message , providing insights into customer preferences and concerns . This understanding influences the strategies of the Wio Compliance team , empowering them to mitigate financial crime risks .
Additionally , customer service receives a boost through AI tools like Freddy Copilot . This innovative system supports agents by summarizing issues , suggesting appropriate next steps , and crafting responses in varying tones , thereby streamlining the service process and ensuring consistency .
International correspondence is prioritised , particularly in managing emails linked to international payments . By leveraging AI , Wio Bank streamlines these communications , ensuring timely and accurate responses that uphold global partnership standards .
Security standards
approach to security , reinforcing the bank ’ s commitment to safeguarding customer data and maintaining trust .
The bank collaborates closely with its IT department , providing necessary support , resources , and budget to implement security controls effectively .
IT staff are offered opportunities for professional development through security certifications , ensuring they stay updated with the latest security practices . The Risk Management Committee provides oversight of security measures , ensuring compliance with regulations and addressing any security incidents promptly .
Serge Terentyev , Chief Technology Officer , Wio Bank
Ensuring the security of operations and safeguarding sensitive information is a top priority at Wio Bank . The bank takes proactive measures to create a culture of security among its employees , emphasizing the importance of protecting customer data . Regular training sessions on current threats and best practices are conducted for all staff members , ensuring everyone is wellinformed about cybersecurity .
Additionally , clear and accessible cybersecurity policies and procedures are established to guide employees in maintaining security standards .
To further enhance security , the bank employs various strategies to fortify defences against cyber threats and protect sensitive information . One such initiative is the Security Champions programme , where employees embodying exemplary cybersecurity practices are acknowledged and entrusted with risk mitigation responsibilities .
Additionally , the bank implements technical controls like DLP and PIM , PAM to ensure adherence to cybersecurity policies , offering support and recommendations when necessary .
Regular audits conducted by both internal and external parties assess the efficacy of security measures , while third-party vendors conduct thorough tests to identify potential vulnerabilities . These collaborative efforts ensure a comprehensive
Embracing transformation
Wio Bank ’ s digital transformation journey signifies a shift towards innovation and adaptability . As the financial landscape evolves , the bank embraces change to better serve its customers . By integrating advanced technologies and fostering a culture of continuous improvement , Wio Bank positions itself at the forefront of the industry .
Looking ahead , the bank remains committed to pushing boundaries and redefining banking experiences . With a focus on agility and customer-centricity , Wio Bank aims to set new standards for excellence in the everevolving world of finance , ensuring a brighter and more accessible future for all . p
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