CASE STUDY aligned . Furthermore , continuous monitoring and a dedicated support team were in place to resolve any critical issues promptly .
In terms of communication and collaboration , how did Radisson Hotels and EMW ensure effective and transparent working relationships throughout the engagement ?
Radisson Hotels and EMW ensured effective and transparent communication by scheduling regular meetings , establishing clear communication channels and defining roles . They used collaborative tools for real-time updates , maintained transparent reporting and established feedback mechanisms . Their collaboration was marked by cohesive teamwork .
How has this project enabled cost efficiencies while also maximising the customer experience ? How has EMW expertise contributed to achieving RB business goals and objectives ?
Beyond project-specific engagements , EMWs ongoing support for sister hotels in UAE underscores their reliability and expertise in maintaining IT infrastructure across all locations . By consistently providing efficient solutions and support , EMW has played a pivotal role in enabling cost efficiencies while maximising the guest experience for Radisson Hotel properties .
In summary , EMW ’ s expertise has been instrumental in achieving Radisson Hotels ' business goals and
THE MAIN GOAL OF THE PARTNERSHIP IS TO
ENHANCE THE GUEST EXPERIENCE AT
RADISSON HOTELS .
EMW ' s partnership with Radisson for more than 20 years has been marked by significant contributions to IT infrastructure deployment , upgrades and ongoing support across multiple key projects . From configuring networking appliances to revamping Wi-Fi systems and upgrading Cisco Call Manager , EMW has consistently delivered reliable solutions that align with Radisson Hotels ’ business objectives . objectives by consistently delivering reliable , costeffective IT infrastructure solutions and supporting services across various projects and locations over the years . p
One notable achievement was the pre-opening support provided for Radisson Blu Hotel , Dubai Media City , in configuring IT infrastructure , including Wi-Fi and Call Manager , ensuring a smooth pre-opening . Subsequently , EMW ' s involvement in upgrading the Wi-Fi system in 2015 exemplified their commitment to staying current with technology trends .
Furthermore , EMW ' s role extended to being the designated IT infrastructure vendor for Radisson Blu Residence , Dubai Marina and Radisson Blu Hotel , Dubai Waterfront , encompassing network , Wi-Fi and call manager responsibilities . Their successful upgrade of Wi-Fi infrastructure demonstrates their capacity to adapt to evolving needs and deliver cost-efficient solutions without compromising guest experience .
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