FEATURE : ENTERPRISE SYSTEMS PERFORMANCE
straw . More prominent organisations with a bit more flexibility in regard to their budget hire one or more dedicated monitoring engineers who can focus on delivery and improvement .
“ Given the variety of tasks and the knowledge required , such a role is more suitable for IT generalists than experts . It is essential to understand the big picture and to get a feel for how individual parts work together . Proper tooling is more beneficial for the IT team than employing a handful of isolated subject matter experts ,” explains SolarWinds ’ Giese .
“ Focusing on what skills need to be developed might not be the best approach . The reality is that finding expert with the right skills is becoming more challenging and expensive . With older workers retiring and younger generations lacking the necessary skills , the problem is only getting worse ,” says Riverbed ’ s Ali .
Salman Ali , Senior Manager Solution Engineering META , Riverbed Technology
and consequently , managing the performance and costs of IT systems and resources has become challenging for IT teams .
What is needed therefore is Unified Observability which helps break down silos by unifying data , insights , and actions across IT . Once IT is armed with full-fidelity user experience , application , and network performance data on every transaction across the digital enterprise , they can leverage AI and ML to correlate data streams and alerts , subsequently gaining actionable insights across the business .
Unified Observability underpins the ability of enterprises to effectively manage the performance of their systems . And when organisations invest in an observability platform that unifies data , insights , and actions across IT , they can eliminate data silos , resource intensive war rooms , and alert fatigue .
They can enable faster , more effective decisionmaking across domains , apply expert knowledge more broadly and continuously improve digital experience and digital performance for their customers and employees .
Skills requirement
In most organisations , performance and health monitoring is an additional task that is taken care of by either the most experienced individual or , unfortunately , the person who drew the shortest
Enterprises should focus on Shifting Left , codifying experts ’ experience , and domain knowledge within automated runbooks , allowing for the easy retention of key expertise .
Today , in world of IT , we want to leverage AI and ML to automate , remediate and elevate IT staff skills , enabling them to focus on spending time where it matters the most .
With Unified Observability , Riverbed has ensured that senior leaders ’ knowledge of problems and solutions can be input into guides that can be made into workflows customised to the business ’ s needs .
With these runbooks in place , companies can fix problems faster , while reducing pressure on experts and providing IT staff with the opportunity to learn and grow more quickly within their roles . p
CURRENT SOLUTIONS
SIMPLY ARE NOT ROBUST ENOUGH , WHICH LEADS TO BLIND SPOTS IN VISIBILITY
AND FORCES IT TEAMS TO WASTE A LOT OF TIME
TROUBLESHOOTING .
www . intelligentcio . com INTELLIGENTCIO MIDDLE EAST 53