FEATURE : AUTOMATION
The sheer pace of technological change with respect to AI is putting pressure on teams leading to disagreements , mainly because business has unreasonable expectations on the speed and agility of new technology implementation .
88 % of IT professionals claim they are unable to support the deluge of AIrelated requests they receive at their organisation . Executives from UiPath ,
Salesforce , ServiceNow , ManageEngine , share their perspectives .
Leading enterprises use an AI-powered automation platform that understands , automates , and operates end-to-end processes . Automation platforms work alongside existing enterprise technologies using AI to propel people forward by removing friction , waste , and effort to allow them to achieve business outcomes faster , more accurately , and more efficiently .
Some of the key tools and solutions leading the innovation this year include Intelligent Document Processing , Communications Mining , Process and Task Mining , and Automated Testing .
“ Automation is the best path to deliver on whatever AI conceives , seamlessly integrating intelligence into everyday operations , automating all backend processes , upleveling employees , and revolutionising entire industries ,” says Mark Gibbs , EMEA President , UiPath .
According to Jessica Constantinidis , Innovation Officer EMEA at ServiceNow , Intelligent Automation is a combination of Robotic Process Automation , Artificial Intelligence and Machine Learning , combined with well-defined processes , to determine automated outcomes in decision making .
“ Hyperautomation is a business-driven , very strict and well thought through approach that enterprises can use to make business decisions , based upon quick feedback of process and data analysis inside the organisation ,” adds Constantinidis .
“ Companies want to embrace technology and leverage their data , but the pace of change often leads to confusion and an inability to act , stifling innovation and agility . Organisations can raise their productivity , improve visibility , and transform their operations by deploying AI and Hyperintelligent Automation tools and solutions ,” says Thierry Nicault , AVP and General Manager , Salesforce Middle East .
By embracing the power of AI , enterprises can seize opportunities for growth and contribute to the region ’ s economic diversification . Automation is making lives easier , and combined with technology , it has improved business revenues and spurred innovations .
“ Hyperintelligent Automation powered by AI takes automation to the next level . It utilises tools such as Natural Language Processing , and Intelligent Document Processing , to detect anomalies , forecast business trends , and empower people to make betterinformed decisions ,” says Ramprakash Ramamoorthy , Director of AI Research , ManageEngine .
Why is IT pushing back on AI in fast track enterprises
48 INTELLIGENTCIO MIDDLE EAST www . intelligentcio . com