FEATURE : AUTOMATION
From left to right : Mark Gibbs , EMEA President , UiPath , Thierry Nicault , AVP and General Manager , Salesforce Middle East and Jessica Constantinidis , Innovation Officer EMEA , ServiceNow data . Automation also brings in the cyber security angle and requires strong security measures that help in protecting sensitive data and systems .
Integrating business and IT
From left to right : Ramprakash Ramamoorthy , Director of AI Research , ManageEngine and Bassel Khachfeh , Digital Solutions Manager , Omnix
“ The adoption and success of Hyperintelligent Automation tools requires a blend of IT and business skills ,” says UiPath ’ s Gibbs . “ These skills ensure organisations can effectively implement , manage , and optimise hyperintelligent technologies , aligning them with organisational goals and improving efficiency . Moreover , they help in maintaining compliance , fostering innovation , and gaining a competitive advantage .”
Enterprises should not join the AI bandwagon without proper planning and analysis of the needs of the company .
They can adopt Hyperintelligent Automation tools in smaller areas , such as using AI in chatbots for lead generation and customer support , marketing , and inventory management . AI is highly customisable , and it can be adapted to every enterprise ’ s specific requirements .
“ One of the most significant challenges while adopting Hyperintelligent Automation is the complexity of shifting from legacy systems . In doing so it is also important to bridge the skills gap to ensure that specialised skills such as AI , ML , data science are in place ,” says Bassel Khachfeh , Digital Solutions Manager , Omnix .
Alongside this , planning adequate budgets is also important as the process means heavy initial investments in technology , infrastructure and training . In reality , we all know that this can involve high financial costs .
Key IT skills include expertise in AI , ML , data management , software development , cybersecurity , automation tools , and cloud computing . Business skills encompass strategic planning , change management , project management , process analysis , financial acumen , customer experience management , regulatory compliance , and leadership .
By combining these competencies , organisations can successfully navigate the complexities of AI and automation and drive sustainable growth and transformation .
“ Enterprises need the right blend of IT and business skills . On the business side , there needs to be a deep understanding of processes , problem-solving , and change management . Together , they can identify automation opportunities , design solutions , and ensure the technology delivers value ,” says Salesforce ’ s Nicault .
But success is not just about technological innovation . It is also about empowering humans to drive AI and use it in ways that are trustworthy and effective .
Some of the other challenges include data quality and availability as well as accessing and managing
“ We can lean into AI ’ s capabilities and free up people to do what they do best : be creative , exercise
50 INTELLIGENTCIO MIDDLE EAST www . intelligentcio . com