INTELLIGENT BRANDS // Mobile Technology
Smart FM solutions provider HITEK Services , develop community application for MAG
Smart FM solutions provider HITEK Services , which is part of the Farnek group of companies , has successfully developed and activated a community application for MAG , a real estate developer in the UAE . The state-of-the-art digital platform will transform the living experience for residents of MAG City by offering a comprehensive suite of features designed to enhance convenience , efficiency , and community engagement .
The white label application , which is licenced to MAG , was developed in- house by HITEK ' s smart technology solutions experts , providing residents with a single , user-friendly interface to manage all aspects of their living experience , from streamlined customer registration and profile management to the convenience of purchasing annual maintenance contract , AMC packages and on demand maintenance services online .
The application ' s functionality extends to providing detailed payment histories , reminders , and the ability to offer feedback on completed tasks . Residents can access insightful dashboards and reports , supporting more efficient management of their services and expenses . Additionally , the platform offers invaluable assistance for move- in and move-out processes , ensuring smooth transitions for tenants .
Security and privacy were paramount in the application ' s development . HITEK has implemented advanced data protection measures and secure transaction protocols to safeguard user information and financial data . The application also features 24x7 customer support , ensuring that help is always at hand for residents .
HITEK Services is a part of Farnek Group , an industry expert with over 40 years of technical
Javeria Aijaz , Managing Director , HITEK
expertise and operational experience in facilities management , hospitality , and technology infrastructure . Farnek is the provider of sustainable and technology-driven facilities management in UAE . Established in UAE since 1980 , Farnek Services is a Swiss-owned , independent total facilities management company , with a skilled workforce of more than 9,000 employees .
“ With the HITEK Community Application , MAG City management , tenants and owners will have access to a real time dashboard offering complete visibility regarding the handover status of individual units , with the ultimate aim of making the process of moving in as stress free and streamlined as possible ,” said Javeria Aijaz , Managing Director of HITEK .
Additionally , MAG City ’ s management can give service providers access to the application to monitor service agreements and track progress during the Defect Liability Period , DLP .
During this posthandover phase , construction and secondary finishing faults and delays in any individual properties can be identified and rectified , ensuring timely resolution of any issues .
MAG City is a contemporary mixed-use residential community , located at District 7 in Meydan , featuring 24x7 units comprising of studios and one-bedroom apartments , as well as two- , three- and four-bedroom townhouses . The community is located in a tranquil setting , with abundant green spaces and landscaped gardens .
Mohamed Moghrabi , MAG Property Development ’ s Chief Development Officer , said , “ The development of the bespoke community application comes as part of MAG ’ s efforts to streamline and simplify the move-in process and to create a seamless and integrated system for submitting any requests pertaining to their property .”
The objective of the partnership was to create a seamless , all-in-one solution that simplifies and enhances everyday living for residents . It not only streamlines routine tasks but also fosters a sense of community through its engagement features . p
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