FEATURE : OBSERVABILITY
THERE ’ S NO STATUS QUO IN TECHNOLOGY , WE ’ RE ALWAYS MOVING AND THERE ’ S ALWAYS EVOLUTION . WHEN WE TALK ABOUT AI , IT ’ S MORE OF A REVOLUTION .
could usually use the exact same process and walk the other board members through the technology stack and explain what the individual elements do .
It ’ s important to explain what might happen to the business if something fails – which would usually mean the business stopping for X amount of minutes . It ’ s therefore not just limited to observability , it ’ s a general problem for any CIO .
How can IT best build the business case for adopting observability platforms ?
If you consider that we no longer use this three-tier application model where we had a database in the background , a front-end and what we used to call a dedicated desktop application or something that exists on a desktop . Nowadays , we look at decentralised applications which have a little bit here and there , so different clouds , completely hybrid .
We are now at a stage where it is very difficult for humans to understand how an application actually works or how the application delivery works right now . They need a solution to support them and make it relatively simple to find the root cause and points of failure .
You can ’ t measure or fix these things without proper tooling and obviously , with the proper tool set . And it is very easy to create a business case around these numbers when you consider how much money you lose when you can ’ t produce or sell for 10 minutes .
How would you assess the maturity of organisations when understanding the technology and what ’ s needed to progress this further ?
There ’ s no status quo in technology , we ’ re always moving and there ’ s always evolution . When we talk about AI , it ’ s more of a revolution .
When technology is moving on , it ’ s important for the business to keep up with the latest tech because if they don ’ t , their competitors will . Let ’ s say you own a shoe business and you respond a little slower than usual . As a customer you ’ d likely look elsewhere .
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