PROJECT UPDATE
QATAR
QATAR
Alstom and HEC Paris in Qatar have signed an agreement to train a group of leaders from Alstom ’ s Middle East & Africa Region , under a specially designed MEA mid-management ( M3 ) programme . The agreement was signed on the 5th of September during a ceremony in Doha in the presence of HE Matthias Fekl , French Minister of State for Foreign Trade , Promotion of Tourism and French Nationals Abroad and HE Eric Chevallier , Ambassador of France to Qatar . The M3 Programme is a yearly programme co-designed by Alstom and HEC Paris in Qatar to give the selected participants access to HEC Paris ’ faculty and learning methods . 25 candidates from South Africa , Egypt , Morocco , Algeria , Turkey , Saudi Arabia , United Arab Emirates , Kazakhstan , and Qatar were chosen for this international programme , which will take place between Doha and Paris over the next eight months .
UAE
UAE
Addressing Dubai Police has selected Avanza Solutions ’ Unison 2.0 to power and streamline its non-emergency contact centre operations . Dubai Police receives millions of calls every year , emergency and non-emergency , creating a potential challenges to efficient and effective delivery of a critical service . In order to have a streamlined response strategy , Dubai Police had separated their emergency and non-emergency contact centre so that response times for emergencies could be minimised as much as possible . However , the non-emergency contact centre is also a crucial service , and the police has implemented Unision customer experience management solution to effectively manage the large volume of queries it receives . Queries , calls and interactions arrive through different touch-points and channels including social media , emails , web chat , and the call centre itself – all of which are important for Dubai Police to respond to . Avanza ’ s Unison solution provides a one-window solution where operators can intercept and respond to queries being made from any of these channels .
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