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The collaboration will combine Technology Mahindra ’ s global domain expertise with capabilities from the ServiceNow platform , focusing on joint go-to-market strategies and accelerating digital transformation for global enterprises . The One E2E Platform will facilitate operational efficiencies through Technology Mahindra ’ s netOps . now offering an AI accelerator on the ServiceNow Store .

It will integrate advanced analytics , Generative AI , and automation capabilities to enable businesses to optimise their network operations , to business growth . The joint offering will strengthen enterprises ’ existing capabilities and build contextualised solutions across communications , manufacturing , BFSI , and healthcare industry verticals .

As a member of the ServiceNow Partner Programme , Technology Mahindra delivers an end-to-end digital workflow platform to elevate customer experience . By strengthening domain expertise and engineering capabilities through joint investments , Technology Mahindra and ServiceNow will empower organisations worldwide , fostering long-term growth and success in an increasingly digital landscape

Atul Soneja , Chief Operating Officer , Technology Mahindra , said , “ Businesses are grappling with multiple challenges in

Atul Soneja , Chief Operating Officer , Technology Mahindra

their digital transformation journey , such as technological advancements and cost reduction while improving service quality . By integrating Generative AI with our industry expertise , we aim to tackle these issues and enhance customer experiences through our One E2E Platform . Together with ServiceNow , we are set to redefine how enterprises thrive in the digital age .”

As part of this partnership , Technology Mahindra aims to increase its ServiceNow certifications by twofold within 12 months through the ServiceNow Enterprise Learning Agreement . This learning initiative will provide its workforce with free certification , helping them be future-ready .

Technology Mahindra partners with AWS to develop Autonomous Networks Operations Platform

Technology Mahindra signed a multi-year Strategic Collaboration Agreement , SCA with AWS to develop an Autonomous Networks Operations Platform , ANOP designed for Communication Service Providers , CSPs and enterprise customers .

Manish Mangal , Chief Technology Officer , Telecom and Global Business Head , Network Services , Technology Mahindra

This platform by Technology Mahindra is built on Artificial Intelligence , Machine Learning , and Generative AI services powered by AWS , enabling customers to transition their network operations from an on-premises infrastructure to a real-time proactive and preventive model operating on a hybrid cloud .

Manish Mangal , Chief Technology Officer , Telecom and Global Business Head , Network Services at Technology Mahindra , said , “ The communications industry is at a pivotal junction of deploying disaggregated , virtualised and cloud-native RAN networks .”

The collaboration combines Technology Mahindra ’ s Generative AI capabilities and telecom networks expertise with Amazon SageMaker , a service for building , training , and deploying machine learning models for any industry use case with fully managed infrastructure , tools , and workflows . The ANOP platform empowers CSPs to enhance Network Operations Centre , NOC productivity for teams managing physical and cloud infrastructure by more than 50 %. It reduces field visits by over 15 % and shortens Mean Time to Repair , MTTR for network and service incidents by more than 30 %. p

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