CASE STUDY
The Arab National Bank is one of the largest banks in the Middle East . Headquartered in Riyadh , Saudi Arabia , it has regional offices in Jeddah , Khobar and a network of branches throughout Saudi Arabia , as well as an international branch in London .
Arab National Bank is listed on the Saudi Stock Exchange and has over 4,000 employees . The Bank is committed to meeting high expectations of its customers through digital interfaces and is proactive in maintaining a reliable and excellent service .
Growing pain points
Due to the rapid growth of digital and mobile banking customers , Arab National Bank needed to source a solution that would ensure optimal network performance . The Bank ’ s network was expanding and the performance monitoring tools they were using did not meet their requirements .
Arab National Bank needed a network management solution so they could be proactive rather than reactive on network related issues and provide 100 % availability for all their services . Arab National Bank needed more eyes on its network to identify issues and ensure services to customers were not disrupted .
The Bank also required an observability tool with troubleshooting capabilities and advanced monitoring to ensure network reliability . It needed to provide a holistic view of the network that was required to maintain customer service whilst upgrading the Bank ’ s core banking system .
IN THE HIGH-STAKES WORLD OF FINANCE ,
FEW IT PROJECTS ARE AS DAUNTING AS A
CORE BANKING SYSTEM MIGRATION .
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