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In his role as Area VP , O ’ Neill leads ServiceNow ’ s regional teams across the UAE , Kuwait , Oman , Qatar and other key markets in the region . O ’ Neill continues to build on recent customer and partner momentum , with the likes of e & UAE and Dubai Holding Group Services .

He is deepening relationships with new and existing customers , empowering these enterprises to leverage AI capabilities of the Now Platform to elevate experiences for employees and customers .

As AVP for the region , he will collaborate with crossfunctional teams within ServiceNow to build tailored go-to-market strategies that will further enhance the company ’ s value proposition for regional customers .

delivering strong business results in highly competitive markets . He brings leadership capabilities , with a particular focus on team development and fostering an inclusive culture that drives performance .

O ’ Neill also possesses knowledge of the technology landscape in the GCC , allowing him to understand and address customer needs effectively . This expertise is complemented by excellent communication and relationship-building skills , enabling O ’ Neill to collaborate seamlessly with diverse stakeholders and ensure alignment on strategic goals .

O ’ Neill ’ s approach to management is transformational , focused on fostering an ecosystem of learning , growth , and collaboration . By creating an environment where team members can develop both professionally and personally , he ensures that individuals feel empowered to contribute at their highest level .

Additionally , O ’ Neill will play a key role in deepening the company ’ s strategic partnerships , working closely with Microsoft , for example , on the ServiceNow UAE Cloud which became available in November 2024 , and is hosted on Microsoft Azure .

What are your strengths and abilities that you bring to this role ?

Balancing rapid expansion with maintaining high performance and customer satisfaction requires careful planning and execution .

With over 15 years of experience at Qualtrics , Citrix and LON & co , O ’ Neill has a proven track record of

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