In the digital age, public sector entities are looking to build workflows in which human employees are no longer required to spend wasteful hours on phones talking to vendors and tracking down orders. To streamline productivity in the procurement universe requires a digital solution that brings transparency, a prerequisite of compliance and flexibility to each link of the supply chain.

When the government is able to onboard suppliers at the click of a button and effortlessly analyse procurement data through custom-made KPIs, it ensures a more robust supply chain and hence more reliable public services. In this digital transformation, procurement has become more than a mere purchasing process. It is now a hub for value-creation.

This is a substantial departure from the more traditional view of the process as a mere cost-cutting opportunity. The Chief Procurement Officer’ s domain has now expanded, to that of an enterprise strategist who looks at the broader impact each purchase can have on the citizen experience and the future of government itself.

It will be no great revelation that the key to unlocking this value comes from having the right digital tools in place. In 2025, UAE government entities will increasingly place their trust in advanced source-topay platforms to realise the potential of procurement and to optimise supply-chain performance.

Assuming governments find the right technology partner, the digital transformation of procurement can sweep the GEM, Government Excellence Model, which

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