INTELLIGENT BRANDS // Mobile Technology
Commercial Bank of Dubai signs MoUs with TCS, Nexthink, CODE81
Commercial Bank of Dubai, a financial institution in the UAE, signed three MoUs with Tata Consultancy Services, Nexthink, and CODE81. They are in line with CBD’ s commitment to making everyday banking effortless and simple through thoughtful innovation.
The signings were witnessed by several CBD representatives at the Summit, alongside partner signatories. The first MoU was signed with Nexthink by Sultan Ahmed AlMahmood, Chief Human Resource Officer at CBD and Gireesh Ramachandran, Chief Executive Officer at Nexthink. The agreement focuses on enhancing the employee experience through advanced digital workplace analytics and proactive IT service management.
Dr van Linder discussed how technology can be leveraged as a means to deliver superior customer experiences. He stressed the bank’ s partnership-driven approach to innovation, citing fintech collaborations and CBD’ s Digital Factory at DIFC as key enablers of transformation. Dr van Linder also highlighted how AI and Generative AI are moving from theory to real-time application, unlocking new possibilities across the sector. He further argued on the need to equip people with the right skills and data foundation to ensure meaningful adoption.
The second agreement was signed with CODE81 by Helen Brewster, Head of Transformation and Business Management at CBD; and Nader Paslar, General Manager at CODE81. This strategic partnership aims to accelerate CBD’ s data and analytics capabilities across the bank, supporting its ongoing data-driven transformation journey.
The third MoU was signed with TCS by Thomas Cherian, Chief Information Officer at CBDand Sumanta Roy, President and Regional Head – Middle East and Africa at TCS. Celebrating ten years of partnership, this agreement reinforces CBD’ s collaboration with TCS in technology service operations and sets the stage for future innovation.
Dr Bernd van Linder, Chief Executive Officer at CBD, commented,“ At CBD, we believe technology must ultimately serve and benefit the customer and our latest partnership agreements reflect our ongoing commitment to enable meaningful innovation in banking.
“ For over 50 years, we have been proud to grow alongside the UAE, and today, we continue to invest in partnerships that allow us to lead in digital transformation, aligning with the UAE’ s vision for a future-proof and globally competitive economy.”
Vladislavs Mironovs, Chief Digital Officer lead a panel about Open finance, open possibilities: Redefining financial innovation and inclusion globally.
He explored how collaboration is central to realising the full potential of open finance. He outlined a vision where banks serve as infrastructure builders, fintech act as innovation partners, and regulators play an active role in bringing all parties together.
Mironovs emphasised that customer needs must remain at the centre of this transformation, as consumers are ready to share data when it results in tangible benefits such as enhanced credit scoring and seamless payments. He concluded that the faster the ecosystem connects, the faster value can be delivered. p
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