CIO OPINION reduce downtime, and better align IT with business goals. Performance observability helps IT leaders maximise returns on existing tech investments by identifying underused resources and bottlenecks,” continues Asif.
Aligning IT metrics with business outcomes is a common gap especially with business stakeholders requiring rapid changes and leaning more towards cloud, AI, and edge technologies.
“ CIOs and IT leaders gain sharper control over systems and workflows when enterprise performance is actively managed. Real-time performance tracking enhances visibility, supports preventive action, and boosts infrastructure efficiency,” explains Fadi Kanafani, General Manager Middle East, SoftServe.
Implementation and management challenges
“ CIOs and IT administrators face multiple challenges, including managing data overload from disparate systems and ensuring interoperability across legacy and modern platforms. The shift to hybrid and multicloud environments adds complexity, making it difficult to gain end-to-end visibility,” says Mindware’ s Kabel.
CIOs and IT administrators also face growing challenges in managing enterprise performance due to the rise of remote work and increasingly distributed networks.
“ With operations spread across cloud platforms, remote sites and third-party applications, maintaining consistent visibility is complex. They need to juggle a multitude of tools – SaaS, VPNs, SD-WAN, SASE – and still ensure seamless performance and security,” says NETSCOUT’ s Fahmy.
“ The biggest challenge is not data scarcity – it is managing the deluge,” points out Riverbed’ s Asif.
“ Most enterprises struggle with fragmented systems across on-premises, cloud, and hybrid environments. And consolidating this data into a single, secure view is essential but complex,” Asif continues.
According to SoftServe’ s Kanafani,“ GPU shortages and global export controls have slowed AI deployments in regions like the Middle East. Additionally, the need to ensure cybersecurity, regulatory compliance, and seamless hybrid-cloud orchestration puts CIOs under pressure.”
“ The complexity of aligning data strategies with evolving business needs calls for a consultative and future-focused approach, something SoftServe enables through tailored advisory and interim technology solutions,” Kanafani points out.
Operating skills
“ IT teams must understand hybrid cloud architectures, network and application performance monitoring, and
Mostafa Kabel, General Manager Solutions and Services, Mindware
Emad Fahmy, Systems Engineering Director, NETSCOUT
Observability tools have enabled teams to detect anomalies early, improving service quality and customer satisfaction.
Performance issues can be difficult to pinpoint without comprehensive observability, especially as user expectations rise.
“ Disparate systems, data silos and legacy infrastructure make end-to-end visibility difficult. Furthermore, with growing volumes of data, the same systems utilised for visibility may obscure areas of IT landscape that are inadequately integrated into existing monitoring and observability tools thus obscuring the actual root causes,” explains Oracle’ s Taha Benssiba.
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