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FROM MEH TO MEMORABLE: 7 WAYS TO CREATE UNFORGETTABLE CUSTOMER EXPERIENCES
pYour customers expect more.
Practical applications of Zoom CX that helps agents work smarter and turn customers into fans
Our recent research, commissioned with Morning Consult, found that a whopping 63 % of consumers would leave a brand after just one or two negative experiences.
The tolerance for poor customer service is getting lower. Customers want their interaction with brands to be faster, more accurate, and more personalized than ever before. And this kind of service is not easy to find. Nearly a third of respondents in our research with Morning Consult have had neutral customer support experiences, with nothing positive or negative to reveal.
As a primary customer touch point, customer support holds a significant brand opportunity.
In fact, 40 % of all loyalty is generated by the experience a customer has when something goes wrong.*
Even the smallest of tweaks can make the service you provide stand out and help secure brand loyalty with your current and future customer base.
Today, with the evolution of Al and innovations, brands can make minor adjustments or larger transformational changes to their customer experience. But where to begin? Whether you’ re an existing customer or exploring our Zoom CX suite of products, this guide showcases how you can reap all the benefits of our solutions through practical examples.
Use this guide to create those moments of delight your customers love or embark on a more transformational change. Then get ready to watch the magic happen. p
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