INDUSTRY WATCH
REWIRING HEALTHCARE ADMINISTRATION: INSIDE SAUDI ARABIA’ S AI-POWERED LICENSING SYSTEM
A major government body has overhauled fragmented systems with WSO2’ s integration and API tools. Uday Shankar Kizhepat, Vice President and General Manager for WSO2 in the Middle East, said openness and flexibility are key to transforming public services while keeping pace with the demands of a growing workforce.
Saudi Arabia’ s ambitious Vision 2030 blueprint has set the tone for sweeping reforms across industries, and healthcare is no exception. While headlines often focus on new hospitals, research centres and medical innovations, much of the sector’ s transformation is occurring behind the scenes – in the digital systems that support its workforce.
“ We used to rely on entirely manual processes,” a senior technology leader from the organisation explained at the sidelines of the WSO2 Middle East Summit in Colombo, Sri Lanka.“ When a medical graduate submitted their certificates for evaluation, a member of staff had to go through every document, cross-check details, and decide on their classification.
This major healthcare organisation, one of the largest in the Kingdom, oversees the licensing, classification and training of tens of thousands of practitioners annually. It has historically served as the cornerstone of professional standards within Saudi Arabia’ s healthcare sector. However, until recently, even the most skilled doctors and nurses experienced weeks of paperwork and delays to obtain their licences or classifications.
Governments and public sector bodies cannot afford vendor lockin; they need the ability to adapt quickly to new requirements or policy changes.
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