FEATURE: RETAIL includes analysing trends, responding to customer needs and implementing initiatives that drive growth and innovation. By reducing manual workload, employees can dedicate more time to enhancing the customer journey and developing business strategies that support long-term expansion.
How do you see AI and real-time data shaping the future of retail in the UAE?
AI and real-time data are reshaping the grocery retail landscape in the UAE, driving a shift toward a more personalised, efficient and data-driven industry. By harnessing AI and real-time analytics, retailers can anticipate trends, respond rapidly to changing customer needs and deliver experiences that add value and build trust. The future of UAE retail will belong to businesses that use these technologies to create seamless, efficient and engaging interactions – both in-store and online – strengthening customer confidence and loyalty at every touchpoint.
With a tech-savvy consumer base, the UAE is well-positioned to emerge as a global leader in AIpowered retail. p
Olivier Leblan, Chief Digital and Technology Officer at Ghassan Aboud Holding
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