CASE STUDY
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DEWA( Dubai Electricity and Water Authority) has achieved a major milestone in digital service adoption, enabling millions of seamless transactions across its platforms. HE Saeed Mohammed Al Tayer, MD and CEO of DEWA, tells us how the authority is using AI, innovative digital solutions and strategic integrations to enhance customer experiences, reduce bureaucracy and support Dubai’ s wider sustainability and Smart City goals.
How DEWA is redefining digital government services in Dubai
HE Saeed Mohammed Al Tayer, MD and CEO of DEWA
The head office of DEWA
Dubai Electricity and Water Authority( DEWA) enabled customers to seamlessly complete more than 7.2 million transactions across several digital platforms during the first half of 2025.
These transactions included 1.1 million via its website, 2.6 million through its smart app and 3.5 million through partner-supported platforms, helping DEWA to achieve a digital service adoption of 99.5 %.
Additionally, more than 100 integration projects were completed with 65 government and private organisations by the end of June 2025.
HE Saeed Mohammed Al Tayer, MD and CEO of DEWA, said that, in line with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the authority was continuing its efforts to
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