INTELLIGENT TECHNOLOGY

ENERGY

& enterprise, a Digital Transformation arm of global technology group e &, has announced a strategic collaboration with Sergas, a UAE-based gas system solutions provider, aimed at transforming the way energy operations are run and protected.

The Memorandum of Understanding( MoU), signals a shared push toward smarter systems, stronger cybersecurity and a better customer experience, all driven by innovation.

At the core of this collaboration is a suite of integrated digital capabilities designed to elevate Sergas’ operational efficiency, security and customer engagement.

Delivered by HELP AG, an e & enterprise company, the SOC will bolster Sergas’ cybersecurity posture with advanced threat detection and rapid incident response. This ensures uninterrupted service delivery, increased operational reliability and stronger protection for customer data.

By consolidating SMS, email and WhatsApp into a single intelligent messaging hub, Sergas can automate service notifications, send targeted alerts and personalise communications at scale. Customers will benefit from timely updates on billing, maintenance schedules, service requests and safety advisories, all delivered through their preferred channels.

The platform brings smarter selfservice tools, omnichannel support and enhanced workforce management.

Sergas customers will gain quicker issue resolution, shorter wait times, 24 / 7 support and more consistent service quality, whether they reach out through phone, chat or digital channels.

Majd Coussa, Acting Chief Revenue Officer, e & enterprise, said:“ This collaboration equips Sergas with a powerful set of digital capabilities that strengthen every part of their operation, from secure digital payments and enhanced cybersecurity to smarter customer engagement and AI-driven service delivery.” •

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INTELLIGENT CIO MIDDLE EAST www. intelligentcio. com