FEATURE
Benefits: From monitoring to measurable impact
Since deploying Riverbed AppResponse, Turkcell Global Bilgi has experienced measurable improvements in both operational performance and customer experience delivery. The company’ s IT teams now operate with real-time information, dramatically reducing downtime and accelerating issue resolution.
One of the most significant outcomes has been the reduction in Mean Time to Resolution( MTTR). Sert said:“ With detailed performance data available at every layer such as network, application anduser, our teams can now identify and resolve issues proactively rather than reactively.”
At the same time, the optimisation of DNS records and network traffic has resulted in more efficient dataflows, reducing latency and enhancing responsiveness.
These performance gains have translated directly into better agent efficiency and user experience, allowing customer service representatives to handle calls, transactions and client requests more seamlessly.
The introduction of real-time dashboards and performance analytics has empowered executive stakeholders with data-driven decision-making capabilities. IT leaders now use these insights to communicate measurable improvements, align technology investments with business goals, and strategically plan for future data centre expansions.
Together, these advancements have enabled Turkcell Global Bilgi to move beyond basic monitoring to true observability by establishing a proactive, insight-driven operational model that ensures consistent service excellence for its corporate clients.
A future built on Unified Observability
The partnership between Turkcell Global Bilgi and Riverbed represents more than a successful technology deployment – it marks a shift towards a future-ready, performance-centric IT strategy. By using Riverbed AppResponse to unify observability across its infrastructure, Turkcell Global Bilgi has laid the groundwork for expanding into Riverbed’ s broader Unified Observability and AIOps platform.
“ Our partnership with Riverbed demonstrates how observability empowers large-scale service organisations such as ours to deliver reliable, data-driven performance. Together, we’ re enabling smarter, more connected customer experiences,” said Muharrem Bozkuș, Head of IT Infrastructure & Operations at Turkcell Global Bilgi.
With performance visibility now at the core of its operations, Turkcell Global Bilgi continues
This means we no longer waste time trying to isolate where a problem started. www. intelligentcio. com
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