INTELLIGENT BRANDS // Software for Business
At a glance…
Emirates NBD announces
voice-based and chatbot
virtual assistant
security defence posture ushered in through
our cooperation with Guidance Software.”
Forensic security solutions from Guidance
deliver unrivalled 360-degree visibility into
endpoints, unmatched data collection,
and automated incident response and
remediation capabilities. The agreement
announced today will help DarkMatter
deliver the best possible solutions for
its customers and support Guidance’s
development in the region.
“At Guidance, we are strengthening our
capabilities and delivering the industry’s most
powerful forensic security solutions to help our
customers reduce digital risk and protect their
networks against today’s advanced threats,”
said Guidance Vice President for EMEA Rafik
Hajem. “Scaling our business and providing
our customers with the comprehensive
solutions they demand requires partnering
with the best cyber security providers.
Guidance is committed to growing our
business in the Middle East through this
strategic partnership with DarkMatter.”
www.intelligentcio.com
Emirates NBD has announced that it will soon debut ‘EVA’,
an intelligent voice-based and chatbot Virtual Assistant for
banking in the Middle East and North Africa (MENA).
Emirates NBD Future Lab, a key initiative of the bank’s
digital strategy, is currently piloting EVA’s voice
capabilities via a select customer user group for calls to its
customer service centre. The beta version includes chatbot
capabilities via the bank’s Facebook messenger, soon to
be extended to its popular mobile banking application.
The pilot enables the user group to interact and receive
assistance from EVA using natural or conversational
English, offering a more intuitive and personalised
customer experience, based on artificial intelligence
algorithms.
“EVA will soon be an exciting new addition to our customer
service toolkit, acting as an intelligent virtual assistant to
help customers with their banking needs,” said Suvo Sarkar,
Senior EVP & Group Head – Retail Banking & Wealth
Management at Emirates NBD. “Leveraging cuttingedge technology, EVA will usher a new era of instant
customer service via a human-like conversational interface.
Activating EVA is a part of our over-arching customer-first
philosophy to make banking simpler and more convenient
through digital innovation.”
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