Intelligent CIO Middle East Issue 13 | Page 76

INTELLIGENT GOVERNMENT powered by ASSYST-ED EFFICIENCY For this month’s Intelligent Government section, we take a look at how a shared services model from Axios Systems delivered 60% efficiency and 40% satisfaction improvements to the Emirates Advanced Investment Group. B ackground to Emirates Advanced Investment Group (EAIG) Emirates Advanced Investments Group (EAIG) is a business development and investment company based in Abu Dhabi. Its strategy is to explore, create and realize new investment initiatives in both local and international markets. EAIG has a diverse portfolio with investments in Agriculture, Trading, Healthcare, Security and Aviation. Highlights include: • One of the fastest growing UAE businesses • Has established over 20 successful 76 INTELLIGENTCIO companies in the UAE since 2006 • 6 major international joint ventures • EAIG Group workforce of > 5,000 of which over 25% are Emirati The IT Service Management arm of the EAI Group is “ITQAN Al Khaleej”. ITQAN is one of the leading 20 Systems Integrators in the UAE market. able to generate valuable business reports. In addition, EAIG was aiming to achieve ISO 20000 certification and the system in place would not allow them to do this. The group also had a number of other areas it wanted to improve, including user satisfaction, alignment with new business needs whilst reducing costs, and an increased level of maturity. The selection of assyst EAIG were previously using an IT Service Management solution which was no longer fit for purpose. Management were unable to evaluate team performance and the IT team was not In 2011, the EAIG team went out to market and evaluated a number of different solutions, deciding to move forward with assyst from Axios Systems. assyst was chosen both due to the capabilities of the solution and www.intelligentcio.com