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For this month’s Intelligent Government section, we take a look at
how a shared services model from Axios Systems delivered 60%
efficiency and 40% satisfaction improvements to the Emirates
Advanced Investment Group.
B
ackground to Emirates
Advanced Investment
Group (EAIG)
Emirates Advanced Investments Group
(EAIG) is a business development and
investment company based in Abu
Dhabi. Its strategy is to explore, create
and realize new investment initiatives
in both local and international markets.
EAIG has a diverse portfolio with
investments in Agriculture, Trading,
Healthcare, Security and Aviation.
Highlights include:
• One of the fastest growing UAE
businesses
• Has established over 20 successful
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INTELLIGENTCIO
companies in the UAE since 2006
• 6 major international joint ventures
• EAIG Group workforce of > 5,000 of
which over 25% are Emirati
The IT Service Management arm of the
EAI Group is “ITQAN Al Khaleej”. ITQAN
is one of the leading 20 Systems
Integrators in the UAE market.
able to generate valuable business
reports. In addition, EAIG was aiming to
achieve ISO 20000 certification and the
system in place would not allow them
to do this. The group also had a number
of other areas it wanted to improve,
including user satisfaction, alignment
with new business needs whilst reducing
costs, and an increased level of maturity.
The selection of assyst
EAIG were previously using an IT Service
Management solution which was no
longer fit for purpose. Management
were unable to evaluate team
performance and the IT team was not
In 2011, the EAIG team went out
to market and evaluated a number
of different solutions, deciding to
move forward with assyst from Axios
Systems. assyst was chosen both due
to the capabilities of the solution and
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