FEATURE where customer knowledge and commercial judgement are important.
The platform was introduced through a proof of concept and phased user adoption before becoming part of normal operations. That controlled rollout allowed the business to validate the process, improve the logic and build user confidence before wider use.
" It is essentially a home-grown solution, developed with our vendors, but made for us and based entirely on our requirements," said Agarwal. " All the business logic has been written specifically for MH Enterprises."
Connecting AI with business execution
Agarwal has also ensured that AI is connected to the company ' s wider operating platform. MH Enterprises upgraded its Orion ERP and introduced handheld mobility across warehouse activities.
Picking, checking, vehicle loading, allocation and proof of delivery update the ERP in real time. This connects intelligent order processing with physical execution and gives teams a consistent view of the transaction as it moves through the business.
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