INDUSTRY WATCH
IN PARALLEL , JESUDASON WAS ALSO KEEN FOR A SOLUTION THAT REQUIRED MINIMAL IT OVERSIGHT AND MANAGEMENT . WITH JUST A TWO- MAN IT TEAM FOR THE ENTIRE ORGANISATION , THEY COULD NOT AFFORD TO HAVE THESE VALUABLE RESOURCES SPEND A SIGNIFICANT PORTION OF THEIR TIME MAINTAINING THE NEW SYSTEM OR RESPONDING TO USER QUERIES , LIKE THEY WERE DOING WITH THE INCUMBENT SYSTEM factors in our business , particularly in this economic climate with depressed oil prices . With the growth we have experienced over the recent past , not only was our incumbent system not keeping up with the business requirements , but it also began to be a barrier to our growth .”
Finding the right support structure For Jesudason and the team at Zaker Trading , one of the primary requirements was partnering with a vendor that understood the challenges , pain points and opportunities within the industries that it operated , and offered a solution that was proven in the region and tailor-made for their requirements with minimal configuration .
Finding a platform capable of supporting Zaker Trading ’ s growth plans was another important criterion . Jesudason says , “ We needed the new ERP system to be the backbone of the business and meet not only our current business requirements , but also serve as a platform for the next ten to fifteen years as we expand our operations and grow . It was therefore essential that the solution was built with next generation technology , as well as flexible and scalable .”
In parallel , Jesudason was also keen for a solution that required minimal IT oversight and management . With just a two-man IT team for the entire organisation , they could not afford to have these valuable resources spend a significant portion of their time maintaining the new system or responding to user queries , like they were doing with the incumbent system . They needed the new ERP solution to be easy to deploy , easy to use , and most importantly require very little maintenance .
After several months of due diligence and a rigorous request for proposal ( RFP ) process that included all tier 1
70 INTELLIGENTCIO www . intelligentcio . com