NEWS
KSA
Cognizant expands footprint in Saudi Arabia
Cognizant , provider of information technology , consulting and business process services based in the US , has announced the expansion of its operations in the Kingdom of Saudi Arabia ( KSA ) with the opening of a new office in Riyadh .
Cognizant ’ s expanded presence in KSA will enhance its existing operations in the Middle East and further enable Cognizant ’ s clients to leverage the technical and business capabilities available in the region for building digital businesses , operations and systems .
Cognizant currently employs more than 200 professionals in KSA , delivering a broad range of services — across digital business , operations , and systems and technology — to more than 25 leading
organisations in industry sectors such as financial services , insurance , energy , utilities , telecommunications , and retail . “ We congratulate Cognizant on the inauguration of its new office in Riyadh ,” said Meletis Meletiou , Chief Financial
Officer at Kudu Company , a restaurant chain in KSA .
“ In working with us on a key ERP programme , Cognizant has proven itself to be a reliable and highly professional strategic partner who combines deep business and technology capabilities and experience . We thank Cognizant for its hard work and collaborative approach to helping us further strengthen our market leadership through greater efficiency , reduced operational costs and superior performance .”
In 2012 , Cognizant launched its graduate recruitment programme in KSA to hire entry-level technical and management talent from premier institutions in the country and has been hiring graduates from institutions such as King Saud University , King Fahad University of Petroleum and Minerals , King Faisal University , King Khalid University , Al-Imam Muhammad Ibn Saud Islamic University , and Alyammamah University .
King Abdullah Medical City transforms patient experience with Avaya
Avaya has announced that it has been awarded a contract by King Abdullah Medical City ( KAMC ) to deliver unified communications and contact centre solutions . This solution is designed to enhance the healthcare experience at KAMC for patients , and improve collaboration and communication channels for teams in emergency and nonemergency medical cases .
With this implementation , KAMC will have the latest Avaya contact centre solutions that will deliver efficient and instant capabilities to handle the large number of transactions and patients as well as the internal collaboration requirements . The KAMC team will be able to respond to emergency and non-emergency calls quickly and contextually , supported by instant access to registered patients ’ history .
The contact centre will also automate a large number of operations and will be able to route the calls to the right agent for different enquiries ( skills-based calls routing ). Integrated social engagement will also enable patients to interact with the hospital customer service through various social media channels .
Mohsen Ba-Abdullah , Chief Information Officer , KAMC , said : “ KAMC is pursuing a digital transformation strategy very aggressively , and we are fully committed to becoming a fullydigital and ‘ Smart ’ hospital in line with the Kingdom ’ s Vision 2030 . We strongly believe that smart organisations are the foundation of a smart economy . With this partnership with Avaya , we are well-placed to build the hospital of the future today , with advanced communication and collaboration platforms , and a matchless and seamless customer and patient experience .” www . intelligentcio . com INTELLIGENTCIO
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