TRENDING
S
erviceNow has released the results of
a new report, ‘Today’s State of Work:
At the Breaking Point,’ revealing that
a majority of organisations have introduced
advanced automation in their workplace.
The survey indicated that adding machines
to everyday work drives revenue growth,
creates new job opportunities and connects
employees back to the work they want to do.
The company surveyed more than 1,850
corporate leaders – C-level, VPs, directors
and managers – to evaluate the workload of
organisational leaders, the impact and use of
automation in common business services and
executives’ opinions on the future of work.
The survey also evaluated the relationship
between organisational automation levels
and financial performance.
The findings include:
Companies are approaching a breaking
point and urgently need intelligent
automation
• By 2018, about half of companies (46%)
say they will need greater automation to
handle the volume of tasks being generated.
By 2020, nearly 9 out of 10 companies (86%)
will hit that breaking point.
• More than three-quarters (78%) say data
from mobile devices and the Internet of
Things contribute to the overload.
• 94% agree that intelligent automation
could increase productivity. This includes
artificial intelligence or machine learning to
streamline decision making to improve the
speed and accuracy of business processes.
• Over half of those surveyed (54%) have
started using intelligent automation in one
or more business processes. 87% plan to
investigate or use intelligent automation
moving forward.
“In a world of smarter homes, cars and
commerce, the workplace has been a holdout
– but not for long,” said Dave Wright, Chief
Strategy Officer, ServiceNow. “The shift
to greater automation is coming now to
transform everyday work.”
www.intelligentcio.com
INTELLIGENTCIO
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