FEATURE: TRAINING
F
or many years now the
outage figures attributed to
human error have remained
static at around 70%, costing
companies thousands per minute.
This lack of change proves that
this significant issue is not
being addressed.
However, it’s not just a lack of skills
and experience that pose a threat
to a data centre facility, even those
who have worked in the industry
for years who you may think is the
‘perfect employee’ can put the
organisation at risk.
Understanding their behaviour
is vital - how competent and
confident they are at applying
their knowledge on an on-going
basis within a mission critical
environment is the key to
risk mitigation.
Many data centre professionals
have naturally progressed into
their roles as technology has
evolved around them, so they most
likely learnt on the job and some
adopt the approach of ‘it’s worked
this way for years so why change
the way we are doing it’.
Data suggests that continuing
to do the things the same way
time and time again is risky,
particularly within mission critical
environments. Liken it to passing
your driving test, when you first
pass you are tuned into the rules
of the road and consciously aware
of what is going on around
you and you know the
potential dangers.
Yet, after a number of years of
driving, who refreshes themselves
by re-reading the highway code?
Who goes out of their way to
understand the latest techniques
that are being taught to the new
drivers? Most people are guilty
of not refreshing their knowledge
in this area. This scenario in a
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