FEATURE: TRAINING
data centre
facility could
have dramatic
and potentially
costly
consequences.
Research shows
that 29% of
data centre
technicians
pose a
risk to the
organisation,
they have
misunderstanding and misplaced
confidence, and 50% have
knowledge gaps in some areas
where they demonstrate a lack of
understanding within subjects.
Sarah Parks,
Director of
Marketing,
CNet
Training
In psychology, there are four
stages of competence, called
the hierarchy of competence.
This is where the learning model
relates to the psychological
states involved in the process of
progressing from incompetence to
competence in a skill.
Unconscious incompetent.
This is the most dangerous,
or risky. This individual does
not understand or know how
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to do something and does not
necessarily recognise the deficit.
They may deny the usefulness
of the skill. The individual must
recognise their own incompetence,
and the value of the new skill,
before moving on to the next
stage. This usually applies to new
staff who are unaware of what
they don’t know. However, as an
organisation you usually know who
they are and where they are, so it
can be managed.
Conscious incompetence.
Individuals realise that they don’t
know. This is less risky, as these
people will not carry out a task as
they realise they do not know how
to do it.
Conscious competence. These
are good people. They are capable
and know what they are capable of.
An example being those that have
recently passed their driving test.
Unconscious competent. The
individual has had so much
practice with a skill that it has
become ‘second nature’ and can
be performed easily and without
thinking about it. As a result,
the skill can be performed while
executing another task.
“It is a fact that
when people
perform the
same role for a
period of time,
initially they are
highly confident
and highly
competent
(the conscious
competent) but
over time they
sway into the
unconscious
competent
zone as the role
becomes easy
for them.”
www.intelligentcio.com