FEATURE: TRAINING
However, this hierarchy follows a
cyclical process. It is a fact that
when people perform the same
role for a period of time, initially
they are highly confident and
highly competent (the conscious
competent) but over time they sway
into the unconscious competent
zone as the role becomes easy for
them as they have been doing it for
a period of time.
Usually these are people have
been in the role or function for
a very long time, yet, due to the
on-going automatic nature of their
actions they could sway into the
unconscious incompetence zone
and pose a risk to the organisation.
Each question is answered by the
individuals who then rate how
confident they are with their
answer. With valuable insight
and analytics of each employee,
the results of each assessment
allow the right course of
development action to be planned
and implemented to address
individuals’ actual weaknesses.
It may just be one technical
area that requires a manager to
nurture the individual through
knowledge gaps, or professional
education to confirm knowledge
and skills with sector
recognised qualifications and
official certification.
The key, and most valuable,
element is that the intervention
can be planned and targeted
to address specific weaknesses.
Then, the chosen intervention can
be measured for success too as
the CCAM® assessment can be
Analytical Tools and Effective
Intervention
Today there are new tools that
measure individuals’ competence
and confidence levels and on
a very detailed scale, allowing
specific knowledge and skills gaps
to be identified and addressed
accordingly, with the objective
of mitigating organisational risk.
These are tools such as CCAM®
(Competency & Confidence
Assessment Modelling).
Using proven complex software
CCAM®, provides real-time
analysis of both competence
and confidence for individuals, it
exposes root causes of employee
behaviour (positive and negative)
in network infrastructure
and data centre facilities.
Ultimately it helps to identify the
‘unconscious incompetent’.
The powerful tool uses proven
complex software that is supported
by a team of psychologists and
operates within International Test
Commission guidelines. It guides
employees through various criteria
to identify where individuals’ real
skills, knowledge and ability gaps
are and, through subsequent
targeted intervention, behaviour
can be positively changed.
www.intelligentcio.com
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