Intelligent CIO Middle East Issue 20 | Page 45

FEATURE: TRAINING However, this hierarchy follows a cyclical process. It is a fact that when people perform the same role for a period of time, initially they are highly confident and highly competent (the conscious competent) but over time they sway into the unconscious competent zone as the role becomes easy for them as they have been doing it for a period of time. Usually these are people have been in the role or function for a very long time, yet, due to the on-going automatic nature of their actions they could sway into the unconscious incompetence zone and pose a risk to the organisation. Each question is answered by the individuals who then rate how confident they are with their answer. With valuable insight and analytics of each employee, the results of each assessment allow the right course of development action to be planned and implemented to address individuals’ actual weaknesses. It may just be one technical area that requires a manager to nurture the individual through knowledge gaps, or professional education to confirm knowledge and skills with sector recognised qualifications and official certification. The key, and most valuable, element is that the intervention can be planned and targeted to address specific weaknesses. Then, the chosen intervention can be measured for success too as the CCAM® assessment can be Analytical Tools and Effective Intervention Today there are new tools that measure individuals’ competence and confidence levels and on a very detailed scale, allowing specific knowledge and skills gaps to be identified and addressed accordingly, with the objective of mitigating organisational risk. These are tools such as CCAM® (Competency & Confidence Assessment Modelling). Using proven complex software CCAM®, provides real-time analysis of both competence and confidence for individuals, it exposes root causes of employee behaviour (positive and negative) in network infrastructure and data centre facilities. Ultimately it helps to identify the ‘unconscious incompetent’. The powerful tool uses proven complex software that is supported by a team of psychologists and operates within International Test Commission guidelines. It guides employees through various criteria to identify where individuals’ real skills, knowledge and ability gaps are and, through subsequent targeted intervention, behaviour can be positively changed. www.intelligentcio.com INTELLIGENTCIO 45