FEATURE: ERP
“With
Dynamics 365,
we reinvented
the ERP in this
one product.”
organisation to do their job better;
thirdly to optimise the internal processes
for cost-saving, for better collaboration
inside the organisation; and lastly to
provide a better end product to the
customer so that they compete better
in the market. Dynamics 365 helps in all
those four main points.
What should CIOs looking to
commission an ERP look for?
In the past all CIOs cared about was
functionality. I believe all ERP vendors,
including Microsoft, have matured the
product to provide all functionalities
in one package. I think CIOs today
are looking for innovation, simplicity,
integration, lowering the cost of
maintaining systems and providing a
better customer experience.
This is where Microsoft comes in with
a set of intuitive applications, fully
integrated, that reduce the cost of
integration. All of them are mobile ready
and leverage the power of the cloud in
www.intelligentcio.com
“With Dynamics
365 we gathered
inspiration from
our Office tools.
The application
will be familiar
to the user. If you
know how to use
Excel or Word,
you can easily
navigate and
used the tool.”
the simplest possible way which brings a
great deal of added value.
Is your system suitable for
any vertical?
We focus on five main verticals. ERP,
in general, is a horizontal offering
where all financial packages, supply
chain, warehouse management,
manufacturing are there, like any
other ERP. I believe one of our top
focuses is retail. We provide end-to-end
retail applications that starts from the
point of sales to the back office, the
whole offering is within Dynamics 365
unlike most of our competitors who
have built a point-of-sale system that
they integrate with the back office.
We also cater for manufacturing,
wholesale and distribution, service
industries and the public sector. We
have a whole vertical for the public
sector to cater for the way they do
their accounting, their budgeting and
their operations.
of the consumers are becoming higher
and higher.
Today, if I want to go and visit a retail
outlet, I’m looking for a certain item
and I’d like to know if they have my
exact size and colour. It becomes about
catering for both the back office and
the front office, both the CRM and the
ERP. The question becomes how can
I provide a service for any consumer
whether through a mobile app or
website to give them that insight.
For manufacturers are the main
advantages of an ERP for that
you could keep track of your stock
in warehouses and through the
distribution process?
I would definitely say this is the case,
without it you cannot run your business.
If we’re also talking about enhancing
products through customer feedback
with Dynamics 365, you have the ability
to send surveys, feedback to customers.
They tell you what would they like to
have in your product or what is missing
or how you can enhance it.
Salespeople or customer service can
feed this into the system, it can go
automatically to the manufacturing
department. They can change the
product, enhance it with the least
possible cost option and provide more
varieties to consumers.
I would say, this agility and flexibility
within the tool and the integration
between the front end, which is
customer facing, and the back office
gives our system a unique offering in
the market.
What are the benefits of an ERP to a
company’s employees? Isn’t it going
to make their jobs easier?
What could a retailer get from
an ERP? User adoption becomes the top
challenge of any customer who’s
implementing an ERP. With Dynamics
365 we gathered inspiration from our
Office tools.
One step forward is multi-channel and
e-commerce. I believe all retailers are
very challenged and the expectations The application will be familiar to the user.
If you know how to use Excel or Word, you
can easily navigate and used the tool.
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