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downtime for critical applications is going
to be very expensive.
To overcome the risk of a digital failure,
organisations need to go one step beyond
just investing in digital transformation.
It also has to invest in performance
management solutions that will provide real-
time insights and visibility into each aspect
of the end-user experience – so they can
measure what’s working and what’s not, and
change it as quickly as possible. This way, the
CIO and IT organisation will not only be able
to track good and bad performance across
the digital estate, but also provide proof
of ROI to the board on their investment –
showcasing how they saved time, money
and possibly avoided a digital catastrophe.
FEATURE: DIGITAL TRANSFORMATION
varying roles but in many instances, they
act as the person designated to advance
and drive a business offering leveraging
technology. This intense interest around
digital and the newly founded technology
focused roles shouldn’t threaten the CIO. It
actually provides an excellent opportunity for
the CIO to play a bigger role in conversations
around the direction and the role technology
plays within the business.
Part of the CIOs role is to enable all functions
across the organisation and provide their
invaluable technology experience to ensure
the successful achievements of the overall
business objectives. Where it’s a challenge for
the CIO and IT organisations is if they are seen
as too slow moving or reluctant to support
digital transformation, and that’s when they
can lose control. The trick to keeping everyone
on side and co-operating is continuing the
dialogue between roles, establishing expertise
and always showing a commitment to help all
parts of the business move forward.
Ultimately, no change is without a
challenge. Digital transformation is
continuous, it is an initiative an organisation
will start that will always be developing and
changing over time as new technologies
and trends come up in the market. But it is
also one of the CIOs greatest opportunities
to help the business advance, to provide
insights, expertise and guidance on
elements that can futureproof the company
and secure revenues. n
Getting and keeping everyone on
board with change
Today, just about every C-level role, from
the CMO to the CEO, has a stake in digital
success. In fact, it’s so high up on the
corporate agenda that new roles such as
Chief Digital Officer (CDO) are emerging in
some organisations. These individuals have
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CIOS NEED TO IDENTIFY HOW A DIGITAL
TRANSFORMATION JOURNEY MIGHT
AFFECT EACH AREA OF THE COMPANY.
INTELLIGENTCIO
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