COUNTRY FOCUS: OMAN
Since implementing an ERP solution
from IFS Applications, water provider
Majis has achieved greater operational
efficiency, enhanced communications
with partners and provided staff
with real-time information. The
Omani company can now utilise the
user-friendly and intuitive solution to
accurately manage forecasts, work
across all departments and make the
most of its rich functionality.
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Enhancing availability,
increasing visibility and
controlling costs
S
ince its inception in 2006, Majis’ roots
were in providing seawater for cooling
the tenants of Sohar Industrial Port
Area (SIPA) in Oman.
Majis was using a small financial package
and a mixture of spreadsheets and
databases to manage its operations. All data
was entered manually, for example, and staff
were managing maintenance, inventory
and procurement with spreadsheets and
databases. Even back-end operations were
manual and cumbersome.
If an employee applied for leave
without pay, there was no visibility from
management through to HR and payroll
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INTELLIGENTCIO
to administer this simple task – it was all
manually entered.
Majis lacked visibility into daily operations,
there was no consistent process followed by
departments, work was unwieldly and errors
with data entry were incurred.
“This impacted the ability to make decisions
in real time, which affected the business,”
says Emad Al-Manthari, Head of Information
Technology, Majis Industrial Services S.A.O.C.
The operation and maintenance of Majis’
assets were outsourced to Azaliya, a Veolia
company. There was no consistent single
version of events that existed between
the two companies on asset performance,
maintenance history, spare parts ordered
and inventory supplies.
If a water pump was down sometimes there
was duplication of staff allocated to fix it.
There was no clear asset record to view and
often there was the duplication with multiple
spare parts ordered to repair the pump. “We
needed to address the visibility and work in
unity with Azaliya to ensure we were running
at the highest level of plant availability with
100% asset optimisation,” says Al-Manthari.
Majis expanded its footprint to become a
complete water utilities solution provider
and required an integrated ERP solution that
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