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INTELLIGENT VERTICAL: HOSPITALITY
THE SMART HOTEL OF THE
FUTURE: TRANSFORMING
THE GUEST EXPERIENCE
Graeme Kane, Hospitality Business Development
Manager, Middle East, Mediterranean and Africa at
Aruba, a Hewlett Packard Enterprise company, tells us
how technology will transform the guest experience at
the hotels of the future.
R
egardless of the size or type of
property, every hotel operator that
wants to remain competitive and
relevant will have to embrace IoT devices and
related wireless innovations over the next year
to enable next-generation guest experiences. Rapid advances and disruptive technology
are a constant challenge, where artificial
intelligence (AI), wearable technology and
virtual reality (VR) will become the norm
when it comes to how potential guests
search for and experience a trip.
Technology and the Millennials The smart ‘hotel of the future’ will have
access to these technologies, which have
the ability to accelerate service, personalise
the guest experience, build resource
allocations to support guest requests, enable
preventative maintenance and improve
employee productivity.
The problem with technology as a term
in the hospitality industry is that it’s so
ubiquitous that it becomes difficult to
single out what developments are the most
important for the next five years. Hoteliers
have been cautious of technology taking
away the human effect from the guest
service and experience.
www.intelligentcio.com
Mobile and keyless check-in options, mobile
key access, digital in-room controls, virtual
“
THE QUESTION
HERE IS THAT
SHOULD
TECHNOLOGY
TOTALLY REPLACE
PERSONAL
INTERACTIONS OR
SHOULD THE TWO
CO-EXIST?
INTELLIGENTCIO
93