Intelligent CIO Middle East Issue 29 | Page 49

CIO opinion CIO OPINION “ ENSURING THE QUALITY OF DATA IS A COMMON OBSTACLE TO MACHINE LEARNING ADOPTION. ///////////////// Allan Leinwand, Chief Technology Officer, ServiceNow Five steps for re-tooling your organisation with machine learning Allan Leinwand, Chief Technology Officer, ServiceNow, says CIOs in the Middle East are learning lessons from the way they are attempting to implement machine learning. Despite investing in it, he says, most CIOs do not have the talent available, data quality and budgets to fully leverage the technology. He recommends five steps for CIOs to get the most out of their investments. www.intelligentcio.com L et’s say you decide to build a new house. Not only do you have to buy the materials, but you also have to hire the skilled talent who can get the job done. That is a lesson many CIOs in the Middle East are learning about their plans to implement machine learning technologies that are able to analyse and improve performance without direct human intervention. Despite investing in machine learning, a new survey from ServiceNow indicates that most CIOs do not have the talent, data quality and budgets to fully leverage the technology. If your organisation is embarking on the machine learning journey (and it should be), there are five steps CIOs must take to maximise the value of their investment. Take these steps today, because the long-awaited Age of Machine Learning may be upon us soon. Computer science has caught up to the hype around machines that emulate human intelligence. Now, the technology occupies the peak position of Gartner’s Hype Cycle for Emerging Technologies, indicating that it has matured enough to spur wide interest. In other words, your competitors are also investing in machine learning. INTELLIGENTCIO 49 49