CASE STUDY
M
illennium Resort Mussanah, an
upscale lifestyle destination,
beachfront resort in Oman, has
deployed powerful new 802.11ac Wi-Fi
technology from Aruba, a Hewlett Packard
Enterprise company, in order to provide
guests and staff with high-speed Wi-Fi.
EASE OF
CONNECTIVITY
AND THE
SIGNIFICANT
IMPROVEMENTS
IN COVERAGE AND
PERFORMANCE
HAVE RESULTED
IN A SIGNIFICANT
DROP IN
HELPDESK CALLS.
62
INTELLIGENTCIO
The implementation has resulted in excellent
wireless coverage across the expansive
300 hectare property and a significant
reduction in help desk calls pertaining to Wi-Fi
connectivity issues. The wireless infrastructure
also acts as a platform for innovation to
support ambitious future plans of the hotel.
Pramod Das, IT Manager, Millennium Resort
Mussanah, said: “Today, while most hotels
offer free Wi-Fi to their guests, the concerns
of travellers have shifted from the availability
of complimentary hotel Wi-Fi to the user
experience on those wireless networks.
Quality of Wi-Fi has become a competitive
differentiator within the industry. We realised
the need to upgrade our infrastructure
in order to meet our customers’ growing
expectations, since we faced intermittent
performance issues such as signal drops and
fluctuations with our earlier technology.
“Aruba was an obvious choice when
selecting a solution provider considering the
numerous high-profile hospitality brands
in its customer base and its world class
technology combined with the technical
competency of the design, installation and
support teams.”
The hotel installed the latest Aruba
enterprise-grade hospitality 802.11ac
access points (APs) in guest rooms,
corridors, guest public areas and outdoor
sections of the hotel, ensuring 100%
Wi-Fi coverage of the hotel premises.
While earlier guests faced issues of Wi-
Fi connection dropping while moving
around the property and transitioning
from one AP to another, with the new
Wi-Fi infrastructure in place, guests now
enjoy seamless roaming due to Aruba’s
ClientMatch technology and dedicated
speeds of up to 1Mbps.
Ease of connectivity and the significant
improvements in coverage and performance
have resulted in a significant drop in
helpdesk calls pertaining to issues with
Internet connectivity.
“Now that we have a very reliable wireless
infrastructure, we have seen the guests’
complaints about Wi-Fi reduce drastically,”
said Mr Das.
The new network has also resulted in
cost savings associated with reduction in
expensive bandwidth requirements. Prior to
the implementation, the hotel was planning
to upgrade the Internet bandwidth because
of regular guest complaints regarding
connectivity and slow speed. But this is no
longer an issue.
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