NEWS
Bank recognised for innovation
Bank Muscat, a financial services provider in Oman, and Newgen Software have been honoured at the Asian Banker Middle East and Africa Awards Programme 2018. The enterprises were presented with an award for best retail payment initiative, application or programme in the Middle East.
The bank engaged Newgen to introduce a workflow-based remittance system to optimise processing of payment cases initiated from the branch channel.
Newgen’ s solution has been used to automate the financial processes, including outward remittance, standing orders, speed transfers overseas and inward enquiries.
The project involved process automation integration with the core system and other supporting third-party systems. These processes were earlier split across applications such as workflow, scanning, signature and core-banking system with multiple data entry.
The implementation helped Bank Muscat reduce average processing time by 75 %, reduce staffing in central operations by 25 % and increase 12 % growth in volumes of retail payments.
Streamlining and automating processes endto-end has led to significant improvement in efficiency and reduced new process roll-out from months to weeks.
A statement from the bank said it was happy to be recognised within the banking fraternity for its innovative use of technology as its mission is to be a leader in digital banking.
“ Newgen has been a reliable partner and has helped us enhance customer experiences, reduce costs and cut time to market significantly,” said the statement.
///////////////// 81 % use of eGovernment services in Oman
It aimed to measure the satisfaction of individuals on the use of government e-services in terms of their availability through various channels such as smart phone applications and websites.
It also assessed the accessibility and usability of government eServices as well as the satisfaction with the electronic payment procedures and challenges faced by users. survey by the Information Technology
A Authority( ITA) has revealed that 81 % of people in Oman use the government’ s eServices. The survey, which was conducted earlier this year, focused on measuring the satisfaction of individuals with the eGovernment services of the Ministry of Manpower, the Ministry of Commerce and Industry, the Royal Oman Police( ROP) and the Ministry of Health.
The eServices of the ROP came first in terms of use as 71 % of those surveyed use its services. The data collection method was through live interviews with the citizens and residents visiting the commercial centres in Muscat, Dhofar, Al Buraimi, Al Dakhiliyah and North Al Batinah.
The survey targeted citizens and residents aged 18 and above.
The results showed that 94 % of the survey respondents were satisfied with the availability of eServices from ROP through phone apps and the organisation’ s website, while 90 % were satisfied with their ease of use.
A total of 75 % were satisfied with the availability of support for the user, while the satisfaction with the ease of payment procedures was 78 %.
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