NEWS
Bank recognised for innovation
Bank Muscat , a financial services provider in Oman , and Newgen Software have been honoured at the Asian Banker Middle East and Africa Awards Programme 2018 . The enterprises were presented with an award for best retail payment initiative , application or programme in the Middle East .
The bank engaged Newgen to introduce a workflow-based remittance system to optimise processing of payment cases initiated from the branch channel .
Newgen ’ s solution has been used to automate the financial processes , including outward remittance , standing orders , speed transfers overseas and inward enquiries .
The project involved process automation integration with the core system and other supporting third-party systems . These processes were earlier split across applications such as workflow , scanning , signature and core-banking system with multiple data entry .
The implementation helped Bank Muscat reduce average processing time by 75 %, reduce staffing in central operations by 25 % and increase 12 % growth in volumes of retail payments .
Streamlining and automating processes endto-end has led to significant improvement in efficiency and reduced new process roll-out from months to weeks .
A statement from the bank said it was happy to be recognised within the banking fraternity for its innovative use of technology as its mission is to be a leader in digital banking .
“ Newgen has been a reliable partner and has helped us enhance customer experiences , reduce costs and cut time to market significantly ,” said the statement .
///////////////// 81 % use of eGovernment services in Oman
It aimed to measure the satisfaction of individuals on the use of government e-services in terms of their availability through various channels such as smart phone applications and websites .
It also assessed the accessibility and usability of government eServices as well as the satisfaction with the electronic payment procedures and challenges faced by users . survey by the Information Technology
A Authority ( ITA ) has revealed that 81 % of people in Oman use the government ’ s eServices . The survey , which was conducted earlier this year , focused on measuring the satisfaction of individuals with the eGovernment services of the Ministry of Manpower , the Ministry of Commerce and Industry , the Royal Oman Police ( ROP ) and the Ministry of Health .
The eServices of the ROP came first in terms of use as 71 % of those surveyed use its services . The data collection method was through live interviews with the citizens and residents visiting the commercial centres in Muscat , Dhofar , Al Buraimi , Al Dakhiliyah and North Al Batinah .
The survey targeted citizens and residents aged 18 and above .
The results showed that 94 % of the survey respondents were satisfied with the availability of eServices from ROP through phone apps and the organisation ’ s website , while 90 % were satisfied with their ease of use .
A total of 75 % were satisfied with the availability of support for the user , while the satisfaction with the ease of payment procedures was 78 %.
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