38TH GITEX TECH WEEK | DUBAI WORLD TRADE CENTRE | 14–18 OCTOBER 2018
ITEX
Avaya to present unified enterprise
communications experience
vaya Holdings Corp will build on
its heritage as a global leader in
contact centre (CC) and unified
communications (UC) solutions at GITEX.
A
Avaya will be located at stand Z1 –
C10 in Zaabeel Hall.
The company will demonstrate several
industry-first platforms that unify UC and
CC to drive holistic and impactful customer
and employee experiences incorporating
cutting-edge technologies via an open
ecosystems approach.
With use-cases demonstrating the
seamless transition of communications
between customer-facing employees and
internal teams, Avaya’s comprehensive
UC and CC solutions and the convergence
between them is ‘softening the lines’
between UC and CC and delivering the
ability for every employee to impact the
customer experience.
customer loyalty demands consistent,
high-quality service levels across every touch
point,” said Nidal Abou-Ltaif, President,
Avaya International.
Attendees will experience a detailed overview
of innovations in workflows, convenience of
engagement, and management within each
of the solution areas.
“In today’s hyper-competitive business
environment, gaining and maintaining
“Similarly, to maximise productivity and
engagement, employees require powerful
tools that enable them to collaborate
seamlessly, irrespective of their location,
device and communication channels.
“Avaya’s years of experience as a leading
provider of UC and CC solutions enable us to
understand these needs and deliver the next-
generation of communication platforms that
facilitate human-centric experiences.”
Fidelis Cybersecurity to highlight
threat monitoring, hunting, detection
and response capabilities
idelis Cybersecurity, a leading
automated detection and
response provider. The company
will use GITEX as a platform to promote its
latest managed detection and response
(MDR) service.
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The 24x7 Fidelis MDR service provides
a team of highly-skilled security experts,
who leverage patented Fidelis technology
to analyse rich network and endpoint
metadata, content, behavioural and asset
characteristics, as well as enterprise IoT
devices to aid in hunting and investigations.
Ivan Dolensky, Vice President, International
Sales at Fidelis Cybersecurity, said: “A
Fidelis Cybersecurity will be located in
Hall 1, Stand SR – F5.
www.intelligentcio.com
recent industry report found that Middle
East countries, particularly Saudi and the
UAE, face some of the highest number of
cyberattacks, globally.
“Couple this with the shortage of strong
cybersecurity talent – estimated to be 1.8
million cybersecurity workers by 2022 – and
it is easy to understand why security teams
are overwhelmed.”
At the heart of Fidelis’ MDR service, and also
on display at Fidelis’ booth, is the Fidelis
Elevate platform.
Fidelis Elevate is an automated detection and
response platform that dramatically improves
the efficiency and effectiveness of security
operations by delivering comprehensive
network visibility, breach detection, intelligent
deception, automatic alert validation and
endpoint detection and response.
Ivan Dolensky, Vice President, International
Sales at Fidelis Cybersecurity
INTELLIGENTCIO
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