CASE STUDY
“We constantly generate a wealth of
information which we analyse to gain keen
insights into guest preferences and shape
our business strategies,” said Menezes.
“Veeam ensures all this valuable data,
generated on a daily basis, is preserved and
readily accessible, while also reducing our
storage requirements by 30%.”
Veeam has also increased the speed of full
virtual machine (VM) recovery by a factor
of four. Menezes stated that if the group’s
central reservations, property management,
or point of sales (POS) systems went down,
it would impact customer services and,
potentially, the ability for guests to book a
Jumeirah Hotel worldwide, thereby causing
immeasurable damage to its reputation.
“While the financial impact of VM failure
varies depending on the application
that’s affected, we simply can’t afford the
potential damage to our brand, particularly
because of the industry we belong to.
Therefore, to us, value of Veeam’s instant
VM recovery is intangible,” he said.
The Jumeirah Group has depended on
Veeam’s ability to instantly recover VMs on
a number of occasions. In early 2017, three
VMs for the group’s Spotlight, Lync and
NextThink applications crashed but thanks
www.intelligentcio.com
to Veeam, these were fully recovered and
back to normal operation within minutes.
“This could have potentially impacted
productivity, but recovery was so rapid that
users remained unaware of any application
issues at all,” said Menezes.
“Every single second is valuable for our IT
team and because Veeam always performs
as expected, is highly automated and easily
managed, it saves our precious time on a
daily basis.
“Too many organisations wait until
something goes wrong or until a solution
isn’t meeting a fundamental business need
before looking for an alternative.
“But you can’t underplay the importance of
time savings. IT is complicated enough and
I believe in simplicity. We therefore haven’t
selected Veeam to save us from that one
unforeseen disaster, but rather to simplify
operations for our staff every single day and
ensure we are delivering the uninterrupted
service our customers expect.”
With these benefits, Menezes estimates
that his team will achieve full return on
investment (ROI) on the project in under
two years. The group is confident that
with Veeam’s clear roadmap and constant
addition of new features, they have a
solution for long-term success. They are
therefore exploring how to scale their
deployment to serve the needs of the larger
conglomerate they are now a part of.
“Veeam works perfectly and has everything
we need straight out the box, giving us the
precious time to focus more on the one
thing that matters the most: our customers.
Veeam helps us deliver Jumeirah’s signature
THE JUMEIRAH GROUP HAS
EXPERIENCED A 45% INCREASE IN THE
VOLUME OF DATA IN JUST TWO YEARS.
INTELLIGENTCIO
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