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the processing capacity they need to
process data quickly. maximised if harmonised and orchestrated
across all domains.
How can telcos ensure the
software they use puts them
ahead of their competitors? How can software help
operators seize new business
opportunities?
To ensure this, operators need a partner with
the right vision, modern software design and
the breadth of experience that stretches from
customer care down through the network. 5G
is about technology transformation as well as
organisational transformation. As non-telco companies digitalise their
own product offerings, new opportunities
will emerge for CSPs/DSPs. With the new
network characteristics of 5G and cloud
resources sitting close to customers,
CSPs/DSPs will be in a position to offer
capabilities no IT cloud service provider
can match.
CSPs must be committed to re-train their
teams and re-assess their current processes
and practices.
A new toolset using today’s processes
for service definition, deployment and
instantiation will not yield results in any real
transformation. Tools and processes will need
to become AI-driven and Machine Learning
based, enabling end to end automation to
act in digital time.
How can software help
telcos cope with traffic
growth and further
digitalisation of services?
assessment that measures across 13
different security compliance domains.
How does this software process
data quickly?
Nokia believes ‘Cloud Native software’ is
a fundamental principle for software for
the 5G era. There are many benefits of
cloud native software for telcos, including
more efficient use of cloud resources,
operational simplicity and horizontal
scalability. Proven by massive scale
companies such as Google, Twitter and
Netflix over years of use, horizontal scaling
or adding more containerised applications
within a cluster, enables CSPs to provision
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FEATURE: MOBILE MANAGEMENT
Managing and reducing the complexity,
while keeping operation costs under control,
can only be achieved through injecting
intelligence and automation into the
transformation process. As 5G extends
beyond radio technologies, deep into the
cloud, across mobile and transport layers,
it will be paramount to combine data from
RAN and non-RAN sources and introduce
Machine Learning-enabled automation to
create algorithms for use cases that operate
across all these data sources.
Today, automation is popping up almost
everywhere in the network, and ‘closed
loops’ are considered silver bullets for
killing complexity.
A recent study by Nokia Bell Labs concluded
that closed-loop automation can only work
in combination with a new architecture and
– even more important – an implementation
master plan. The full benefit of automation
can only be realised if it’s done in concert.
Small benefits can be – and are being
– realised with tactical, domain-specific
automations, but those benefits can only be
Software helps CSPs to reinvent themselves
as digital service providers. A key in this
transformation is to recognise the need for
far greater agility with frictionless business
and operational adaptability.
In other words, digital service providers
need to act in and capitalise on windows of
digital time.
To operate in digital time, service providers
need a holistic and real-time view of what’s
happening with business and operations
to determine the next best action to take –
this applies for all areas of operations from
marketing to product management, customer
experience management, network and service
operations, care and monetisation.
Nokia Software takes a holistic, data-driven
approach to connect domains, derive
insights and trigger and automate actions
in the moments that matter by providing
360-degree understanding of a customers’
experience, services and networks.
We call this ability to connect domains,
derive insights, trigger and automate
actions in the moments that matter
‘connected intelligence’.
Connected intelligence brings together
customer experience, operations
and networks. Creating great digital
experiences starts with understanding the
customers and all of the things and people
they connect with.
The desired experience is then delivered
and monetised with automated
operations, with an elastic, secure and
programmable network. n
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