NEWS
Zain Bahrain
launches zBot
for smart
customer
service
Skybox calls on oil and
gas companies to unify IT
and OT cybersecurity
Z
ain Bahrain, a leading telecoms operator,
has announced the launch of zBot, an
all-new interactive digital channel for smart
customer service.
The launch of zBot falls in line with Zain’s
strategy to deliver exceptional customer
experience by investing in robotics
technology to provide customers with a
reliable and fast live chat service where
customer inquiries can be answered in a fully
automated manner without the need of
human interaction.
zBot utilises robotics and the latest Artificial
intelligence (AI) and Natural language
Processing technologies (NLP), making it
one of the most advanced customer service
solutions in the industry.
Available 24/7 in the English language,
the new zBot interactive channel offers
its customers a range of fully automated
services via Zain Bahrain’s portal and
mobile application, including: post-paid
billing inquiries, pre-paid inquiries, usage
details, latest offers, managing accounts,
purchasing smart devices from the online
store and information on branch locations
and opening hours.
Abdulla Salmeen, Acting Director of Customer
Care, Zain Bahrain, said: “We are witnessing
growing adoption across our digital channels
in general and specifically the mobile
application and live chat service, and thus we
came up with this new addition to continue
delivering superior customer experience.
“zBot is a technologically advanced
interactive customer care service which
responds to the customers’ inquiries in a
reliable and fast manner.
“Zain Bahrain is fully committed to continue
its efforts in enriching the customer
experience, offering them alternative
solutions and platforms to fully service their
needs and upscale their satisfaction rates
and customer experience.”
www.intelligentcio.com
S
kybox Security has called on industry
leaders to take a unified approach to
securing IT and operational technology
(OT) networks so that they align with the
needs of each environment.
The warning was issued as the 2018
Abu Dhabi International Petroleum
Exhibition and Conference (ADIPEC) got
underway, bringing together 110,000
industry experts.
Sean Keef, Director, Skybox Security,
said: “Many oil and gas providers
contend with large and complex IT-OT
networks with a huge exposure to
vulnerabilities, and although security
teams are addressing threats as soon as
they are identified, often the path from
vulnerability detection to remediation
is too long and creates unacceptable
levels of corporate risk. Actively scanning
critical services can also disrupt
networks and even is prohibited in many
OT environments.
“There is a clear need to passively
identify risks on an ongoing basis and
accurately prioritise their remediation and
mitigation. Total visibility of the attack
surface is key for the energy industry to
not only understand the exposure of
critical or vulnerable assets, but also what
security controls can be put in place to
mitigate that risk.
“Being able to identify network-based
changes that would create layers of
security and isolate vulnerabilities is
incredibly important to protect OT assets
that can’t be patched due to operational
needs, are no longer supported by their
vendors or could void warranties if they
are patched.” n
INTELLIGENTCIO
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