CIO opinion
CIO OPINION
Cars are another good example – desired
outcomes for car use would include fuel
consumption per gallon, performance and
the need for week-to-week maintenance. We
can go further with automobiles because
they have become smart enough to track
whether we are a safe driver based upon our
behaviour on the road.
In the EU for example, if a driver shares their
streamed dash cam data with an insurance
company which recognises that driver’s
safety, then the driver may be rewarded with
a lower insurance premium.
From outcomes to systems of action
In this last example, the scope of our desired
outcomes has widened, but we will fail to
benefit from them unless a system of action
is put in to place, in this case to provide the
service of a lower premium. Without the
system of action, the driver drives safely,
the dash cam records it and sends the data
onward, the insurance company gets to
identify safe drivers and perhaps also accident
blackspots, but the safe driver gets no reward.
I think this ‘ability to act now’ element of
how we interact with IoT data was brilliantly
46
INTELLIGENTCIO
“
USERS WILL
REALLY JUST
PAY FOR WHAT
THEY CONSUME,
LEADING US
TO A MORE
‘CONSUMABLE’
FUTURE.
expressed by Chris Mazzei, in his role as
EY Global Innovation Technologies Leader
and Global Chief Analytics Officer. He said:
“There is an acceptance that AI will change
everything in 10 years’ time, but little
appreciation of how it could, and should,
impact businesses right now.”
Business model shake-up
So, as we move forward and more and
more devices become connected, we are
seeing the same challenges that have
been experienced across enterprise IT now
appearing in the world of IoT, especially
Industrial IoT.
This reality is especially prevalent if we look
at how we want to manage the functionality
of IoT devices. We need to be able to
understand how devices are performing
relative to each other while also providing
the requisite level of security for each device.
This isn’t about just managing the break-fix
elements of the IoT, it is about analysing
the data to optimise business processes and
drive new business models.
There are huge data lakes created by IoT
and we know that. As businesses become
truly digital, they will discover that they know
more clearly what they want to get from
the universe of data that is being created,
enabling them to more intelligently ask the
right questions in the first place.
They will know what the desired outcomes
are and thus what questions to ask to drive
their system of action into decision-making,
paving the way for a truly ‘consumable’ IoT
from end to end. n
www.intelligentcio.com